Location:lorena neighborhood (by viva laureles), office-based positions available:2 shifts available: - from 7:00am to 4:00pm (monday-friday) - from 2:00pm to 11:00pm (monday-friday) base salary range:$4,000,000 - $6,000,000 cop per month, based on experience and english proficiency job description:join our technical team as a production support engineer providing support for critical systems, ensuring optimal performance and availability. you will diagnose issues, execute established troubleshooting techniques, and collaborate with development and operations teams to enhance system reliability. key responsibilities: - provide 24/7 on call production support, recovery, monitoring of performance and availability for critical systems. - diagnose issues, identify root causes, and implement solutions using established troubleshooting techniques - collaborate with development and operations teams to improve system reliability and performance, manage and troubleshoot messaging systems, and ensure reliable data flow and processing - contribute to qa testing activities, such as performing manual pre-deployment qa and creating automated tests to validate system functionality. - maintain and participate in documentation of incidents, resolutions, and runbook updates. - assist in system maintenance activities and coordinate upgrades as required - respond to alerts and incidents promptly, ensuring minimal service disruption - participate in shift handovers to ensure continuous service coverage qualifications and experience: - english proficiency (b2 level required) - must pass...
Analista de automatización y integración buscamos un profesional apasionado por la innovación y la tecnología, capaz de integrar y automatizar procesos utilizando plataformas como techpulse e intune. en nuestra empresa, valoramos el crecimiento continuo, ofreciendo un ambiente colaborativo y dinámico que fomenta la autogestión y la auto remediación en estaciones de trabajo. responsabilidades desarrollar e implementar soluciones de automatización e integración. gestionar plataformas techpulse e intune para mejorar procesos. colaborar con equipos multidisciplinarios para identificar oportunidades de mejora. monitorear el rendimiento de las soluciones implementadas. capacitar a otros miembros del equipo en el uso eficiente de herramientas automatizadas. otras habilidades habilidades técnicas: programación scripting gestión proyectos ti python power shell metodolias agiles (kanban) conocimientos en so windows y macintosh técnico de calidad / analista de calidad call center analista de expansión y desarrollador de negocios inmobiliario #j-18808-ljbffr...
**job title**: support coordinator i - latam **location**: conquistadores neighborhood, office-based (no remote work initially - possibility to work partially remote after training, includes possibility for rotating overnights) **salary range**: $2,000,000 - $4,000,000 cop per month, based on experience and english proficiency **company overview**: join our dynamic service and support team as a dispatcher, where you will play a critical role in optimizing our technical resources through strategic dispatching of service requests. this position is pivotal in managing both in-house and field technical deployments to ensure we meet our contractual obligations and service level agreements. **key responsibilities**: - serve as the primary contact for all client service requests. - schedule and dispatch service engineers for remote or onsite service, ensuring optimal utilization of resources. - monitor engineer schedules to guarantee timely service and prompt entry of service details. - maintain robust communication with clients, updating them regularly on service progress and any upcoming changes. - escalate service requests that cannot be scheduled within agreed sla timelines to ensure prompt resolution. - ensure high levels of client service and satisfaction through efficient request handling and resource management. **qualifications and experience**: - c1 or better proficiency in english is preferred - experience in client services or roles involving significant telephone interaction is preferred. - familiarity with basic computer and operating system knowledge....
**job title: support engineer i - latam** **location**: medellin (conquistadores), colombia (no remote work initially - possibility to work partially remote after training, office-based only) **salary range**: $2,500,000 - $7,000,000 cop per month, based on experience and english proficiency **company overview**: **techpulse,** an it managed services provider, seeks a motivated individual to join our team as a support engineer. this full-time role offers a competitive salary, overtime pay, and benefits. we are looking for someone to start immediately to support our client's it infrastructure, which includes servers, storage, firewalls, routers, and desktops. **key responsibilities**: - log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system. - support microsoft 365 environments, including office 365, azuread, intune, and autopilot. - offer technical assistance for modern operating systems such as windows 10, windows 11, macos, android, and ios. - manage urgent situations effectively by identifying critical issues and escalating them appropriately. - document solutions, track problems, route requests, and manage software licenses and installations. - work independently and collaboratively on multiple projects or tasks. **minimum qualifications**: - at least 1 year of experience in a technical support role within an msp helpdesk, or - at least 2 years of helpdesk experience in a corporate it environment, plus - at least 1 year of office 365 support experience in a multitenant setting. **desirable technical skills/exp...
Location: medellin (conquistadores), colombia (no remote work initially – possibility to work partially remote after training, office-based only) available shifts: from 8am to 5pm (rotating shift: 3 days on, 4 days off, 4 days on, 3 days off...) salary range: $3,000,000 - $7,000,000 cop per month, based on experience and english proficiency company overview: techpulse, an it managed services provider, seeks a motivated individual to join our team as a support engineer. this full-time role offers a competitive salary, overtime pay, and benefits. we are looking for someone to start immediately to support our client's it infrastructure, which includes servers, storage, firewalls, routers, and desktops. key responsibilities: provide technical support in-person, via phone, or electronically through email. log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system. support microsoft 365 environments, including office 365, azuread, intune, and autopilot. offer technical assistance for modern operating systems such as windows 10, windows 11, macos, android, and ios. manage urgent situations effectively by identifying critical issues and escalating them appropriately. document solutions, track problems, route requests, and manage software licenses and installations. work independently and collaboratively on multiple projects or tasks. minimum qualifications: at least 1 year of experience in a technical support role within an msp helpdesk, or at least 2 years of helpdesk experience in a corporate it environment, plus at least 1 year of office ...
Salesforce appexchange developer - latam job title: salesforce appexchange developer - latam location: medellin (conquistadores), colombia (fully remote work after initial training period) available shift: from 8am to 5pm (monday-friday) salary range: $5,000,000 - $8,000,000 cop per month, based on experience and english proficiency company overview: techpulse, an it managed services provider, seeks a motivated individual to join our team as a salesforce appexchange developer. this full-time role offers a competitive salary, overtime pay, and benefits. we are looking for someone to start immediately. about us: we are looking for a salesforce developer with appexchange experience to help build innovative applications for the salesforce ecosystem. this role requires expertise in lightning web components (lwc), apex, and api integrations, as well as experience developing second-generation managed packages (2gp). this is an exciting opportunity to work closely with internal leadership to develop new appexchange products on tight timelines. the ideal candidate is highly skilled in salesforce development and has a growth mindset, with the potential to eventually lead and manage a team of experts. responsibilities: appexchange development: design, develop, and deploy salesforce appexchange applications using second-generation managed packages (2gp). work with leadership: collaborate with internal stakeholders to conceptualize, design, and deliver new salesforce products under tight deadlines. apex & triggers: develop robust apex controllers, triggers, and batch classes to support ...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo