Job title: global it service delivery manager job description the global it service delivery manager is primary focus is to build strong relationships with designated clients. they serve as the primary contact with customers, the cnx solutions team, the cnx program and the cnx account management and it organization; supporting new business growth, change and incident management, projects, and service fulfillment delivery. they boosted customer satisfaction. they are catalysts of the concentrix culture. minimum of 3 years of experience in it builds strong relationships with assigned clients and cnx business units. serves as the primary concentrix it contact for the client and internal business units. responsible for all client it communications and conflict resolution. prime interface with client during outage and recovery management of all severity 1 & 2 incidents (on call support 24x7 for sev1). deliver incident reports to clients per slas. coordinate change management requests/approvals with client and cnx operations. analyze outages; identifying trends and continuous improvement opportunities to reduce cost, reduce downtime, and increase customer satisfaction. address client concerns in an efficient and timely manner. chair - daily/weekly/monthly client calls, followed by written minutes and actions. partner with transition manager during new business implementations to facilitate smooth turnover to the itsdm at "go live". assist it solutions in understanding an existing account's complexity, technology infrastructure, and long-term s...
Direct message the job poster from the rec hub. martin dangerfield martin dangerfield is an influencer talent strategy director @ the rec hub | founded & exited @ immersive | helping talent acquisition leaders drive | global recruitment | enterprise ta… senior talent partner (embedded recruitment) about the role we’re looking for a senior talent partner to join our embedded recruitment team, working closely with an assigned client to drive their hiring efforts. as an embedded recruiter , you’ll act as an extension of the client’s internal talent team, providing strategic hiring support, market insights, and full-cycle recruitment expertise. this role is ideal for someone who thrives in a consultative, high-impact environment, managing multiple roles while building strong relationships with hiring managers and stakeholders. key responsibilities act as a trusted talent advisor to the client, understanding their hiring needs, culture, and growth plans. manage end-to-end recruitment across multiple functions, ensuring a seamless and efficient hiring process. source, attract, and engage top talent through proactive headhunting, direct sourcing, and networking. provide data-driven insights to improve recruitment strategies, pipeline health, and hiring decisions. ensure an exceptional candidate experience , representing both the client’s employer brand and company values. collaborate with hiring managers, hr, and leadership to streamline hiring processes and improve efficiencies. stay ahead of market trends, talent insights, and best practices to continuously optimise hiring strat...
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