SENIOR SOFTWARE ENGINEER-SUPPORT

Bitmovin provides api-based software that helps developers worldwide solve complex video problems with a video player library compatible across all platforms. join our team to build innovative online video software for developers and content owners globally! about this job as a senior software engineer in support, you will: resolve customer problems and ensure customer satisfaction. take a proactive, consultative role in customer interactions. support enterprise and mid-market customers across various use cases such as web, mobile, and smart tv deployments, encoding workflows, vod, live streaming, drm, and more. collaborate with product and engineering teams to improve customer experience and contribute to product development. create and update customer-facing documentation based on interactions. work with product managers to shape product goals, roadmaps, and strategies based on customer insights. develop test cases and customer-facing code examples. stay informed about industry trends, best practices, and competitors. document technical information and share knowledge within the community. innovate to enhance bitmovin’s brand and technical leadership. mentor teammates on new technologies and features. participate in hiring processes and team development. improve workflows and tools for support teams. build and manage remote debugging environments, especially for smart tvs. preferred qualifications excellent communication skills, both written and verbal. at least 2 years in a support or customer-facing role. 2+ years experience in video playback troubleshooting, including ...