CUSTOMER SUCCESS MANAGER – COLOMBIA (RENEWALS)

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INGENIERO JUNIOR_SOC

Contrato plazo fijo 2 meses, luego indefinido.

Brindar el soporte como ingeniero de soc (centro de operaciones de seguridad), ejecutando las actividades y/o procedimientos a realizar y la información que debe documentarse. •brindar soporte de nivel i atendiendo y resolviendo incidentes y/o requerimientos de baja complejidad de manera oportuna, brindando respuesta a las solicitudes expuestas, para cumplimiento de requerimientos solicitados tanto por el cliente como por la compañía. •gestionar y hacer seguimiento a los servicios provistos por terceros, realizando el correspondiente escalamiento de fallas. •prestar el servicio de soporte donde el cliente lo requiera, trasladándose a los diferentes proyectos de ser necesario para cumplimiento de solicitudes y acuerdos pactados. •administrar los dispositivos de red, de acuerdo a la plataforma que el cliente requiera. •cumplir con las actividades asignadas por el cliente a nivel operativo, para otorgar el servicio de soporte que éste requiere con las condiciones que se haya establecido inicialmente. técnico, tecnólogo o profesional en ingeniería de sistema, electrónica, telecomunicaciones o carreras afines, con mínimo 1 año de experiencia en administración y monitoreo de eventos en soluciones de seguridad perimetral en equipos como: firewalls palo alto balanceadores f5 waf imperva anti-malware kaspersky anti-malware trellix checkpoint harmony...

SENIOR IT SECURITY ANALYST

Company overview: lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries. currently, we are seeking a senior it security analyst with a strong english level to join our team. here are the challenges that our next warrior will face and the requirements we look for: position title: senior it security analyst location: latam what you will be doing: develop and maintain security policies aligned with iso standards. lead security operations, focusing on edr (trellix) integration and optimization. provide vulnerability management recommendations and ensure best practices. support database and development teams in implementing security protocols. assist with the migration of vms from linux to windows. develop automation scripts using python and powershell. ensure security in on-premise and cloud environments (aws & azure). conduct soc i & ii assessments and ensure compliance with security frameworks. regularly review security logs, system alerts and network traffic to identify suspicious behavior, anomalies and potential security breaches using intrusion detection/prevention systems....

CUSTOMER SUCCESS MANAGER – COLOMBIA (RENEWALS)

Customer success manager – colombia (renewals) about trellix: trellix, the trusted ciso ally, is redefining the future of cybersecurity and soulful work. our comprehensive, genai-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. we also recognize the importance of closing the 4-million-person cybersecurity talent gap. we aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. more at https://www.trellix.com/ . role overview: the customer success manager (csm) is responsible for driving customer loyalty, adoption, and implementation of trellix solutions. the csm must be comfortable consulting with customers at every level with the ability to articulate the value of trellix solutions and services that inspires the adoption of solutions, services, educational offerings, and support. ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal. what you will do: in this role you have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to trellix’s growth and success. as the lead customer liaison for strategic accoun...