¡haz parte de una marca de moda global y transforma cada contacto en una experiencia de lujo! cargo: representante bilingüe de atención al cliente y ventas (inglés–español) ¿tienes pasión por el servicio y el estilo? ¡esta es tu oportunidad de trabajar con una marca internacional de moda que valora la excelencia en cada interacción! ¿qué harás? -brindarás atención excepcional en inglés y español. -presentarás productos innovadores con enfoque comercial. -crearás momentos memorables que conectan con nuestros clientes en todo el mundo. ¿qué te ofrecemos? - salario base: $2,800,000 + bono de alimentación de $230,000 + aux. de transporte de $200,000 + bonos de desempeño del 15% (hasta $420,000 adicionales). - contrato: termino indefinido. - franja de disponibilidad: domingo a domingo (dos días libres), 42h semanales, 6:00 a.m. - 12:00 a.m. (horarios fijos) - modalidad presencial en entrenamiento y operaciones: edificio wework av. carrera 19 #100-45. - oportunidad de crecimiento y desarrollo en un equipo internacional. - bono de contratación: ¡$2.000.000! (sujeto a condiciones). requisitos: *residir en bogotá *ser bachiller *nivel de inglés c1 (conversacional, escrito y auditivo) *mínimo 6 meses de experiencia en call center/bpo (servicio al cliente y/o ventas) ¡esta es tu oportunidad para crecer profesionalmente en una marca de lujo reconocida a nivel mundial! 👉 ¡postúlate ahora y haz parte de una experiencia que marca la diferencia!...
>join our mission to create an inclusive & positive workplace we’re looking for a motivated, creative, and detail-oriented engagement specialist to support and enhance employee engagement efforts at our bogotá office. in this key role, you'll help bring our workplace culture to life by coordinating engaging activities, events, and initiatives that foster a sense of belonging and team spirit. >what you'll do: contribute creative ideas to support the company’s engagement strategy. assist with the daily execution of both in-person and virtual engagement activities. coordinate event logistics including materials, setup/cleanup, and participant support. collaborate with the purchasing department to secure necessary event supplies and vendor services. communicate upcoming events across departments to encourage participation. manage inventory for engagement-related supplies and ensure common areas remain well-maintained. track event participation and gather feedback for continuous improvement. maintain calendars, folders, and documentation for engagement activities. support the broader employee experience team as needed. >what you bring: education: high school diploma or equivalent required. experience: 2–4 years in hr, employee engagement, or similar—preferably in high-volume sectors like bpo, hospitality, travel, or tourism. skills & traits: passionate about building positive work environments proactive, dependable, and organized excellent interpersonal and communication skills (english & spanish) creative problem-solver and team player proficient in google suite (docs, sheets...
Join our mission to create an inclusive & positive workplace we’re looking for a motivated, creative, and detail-oriented engagement specialist to support and enhance employee engagement efforts at our bogotá office. in this key role, you'll help bring our workplace culture to life by coordinating engaging activities, events, and initiatives that foster a sense of belonging and team spirit. what you'll do: contribute creative ideas to support the company’s engagement strategy. assist with the daily execution of both in-person and virtual engagement activities. coordinate event logistics including materials, setup/cleanup, and participant support. collaborate with the purchasing department to secure necessary event supplies and vendor services. communicate upcoming events across departments to encourage participation. manage inventory for engagement-related supplies and ensure common areas remain well-maintained. track event participation and gather feedback for continuous improvement. maintain calendars, folders, and documentation for engagement activities. support the broader employee experience team as needed. what you bring: education: high school diploma or equivalent required. experience: 2–4 years in hr, employee engagement, or similar—preferably in high-volume sectors like bpo, hospitality, travel, or tourism. skills & traits: passionate about building positive work environments proactive, dependable, and organized excellent interpersonal and communication skills (english & spanish) creative problem-solver and team player proficient in google suite (docs, sheets, sl...
Location: on-site – av. cra 19 #100-45, bogotá contract type: permanent schedule: 46 hours/week | monday to friday (office hours, to be confirmed) salary: to be discussed – please share your salary expectations payment frequency: bi-weekly 📌 what will you do? analyze customer data to uncover trends and identify areas for improvement. detect critical pain points impacting customer satisfaction and loyalty. validate insights using statistical techniques and predictive modeling. communicate findings clearly through reports and visualizations. design and implement data-driven solutions and measure their effectiveness. adjust strategies based on results to continually optimize the customer experience. 🎯 what we’re looking for: education: bachelor’s degree with a master’s or equivalent studies preferred. experience: 3 to 5 years in customer experience or similar analytical roles. language: advanced english (c1 – effective operational proficiency). technical skills: solid knowledge of cx methodologies, tools, and trends. experience using feedback platforms like qualtrics or medallia. proficiency in statistical modeling and machine learning. familiarity with agile project management principles. 💼 key competencies: critical thinking and structured problem-solving. results-oriented with strong accountability. clear and effective communication skills. strategic influence and business insight. innovation mindset with a focus on continuous improvement. initiative, responsibility, and adaptability in dynamic environments. 🙌 what we offer: a collaborative and innovation-driven workpla...
About the role transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost in...
About the role transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost in...
🚀 join our team as a customer experience analyst make an impact. shape the future of customer interactions. are you passionate about turning data into meaningful change? we're looking for a cx analyst to join our advisory services and applied insights team in a fast-paced, multi-channel contact center environment. in this pivotal role, you'll use your analytical expertise to transform customer feedback into powerful strategies that drive satisfaction, loyalty, and business growth. 🔍 what you’ll do as our customer experience analyst, you'll be the voice of the customer inside the business. your insights will inform critical decisions and shape how we deliver exceptional experiences. analyze customer data from a wide range of sources — including feedback surveys, interactions, website analytics, social media, and performance metrics — to uncover actionable insights. identify patterns, trends, and root causes behind customer behaviors and pain points. develop strategic recommendations and partner with cross-functional teams to implement customer-centric improvements. use storytelling, visualization, and data modeling to bring your findings to life and influence stakeholders. monitor the impact of changes and continually refine strategies to elevate the end-to-end customer journey. 🎯 what we’re looking for we want someone who’s more than just data-savvy — someone who’s customer-obsessed and thrives on making a measurable impact. qualifications: bachelor’s or master’s degree (or equivalent experience) in a relevant field. 2+ years of proven experience in data or cx analysis, pre...
Reclutador bilingue con experiencia en bpo estamos buscando reclutadores apasionados y experimentados para unirse a nuestro equipo en crecimiento. nos dedicamos a brindar soluciones y servicios innovadores y buscamos profesionales que compartan nuestros valores y visión. 💡 responsabilidades:: identificar, evaluar y atraer talentos que coincidan con los perfiles requeridos. desarrollar y mantener relaciones con candidatos y fuentes de reclutamiento. encontrar directa e indirectamente candidatos calificados. garantizar una experiencia positiva y sin inconvenientes para los candidatos. requisitos: experiencia comprobada en reclutamiento y selección en bpo. alto nivel de inglés (b2 requerido) excelentes habilidades interpersonales y de comunicación. capacidad para trabajar en equipo y bajo presión. habilidades de planificación y organización sólidas. pensamiento crítico y toma de decisiones efectivas. condiciones: 🌟contrato a término fijo por tres meses! 🌟salario muy competitivo 🌟de lunes a viernes la mayor parte del tiempo 🌟trabajo híbrido con beneficios de wework en el sitio (admite mascotas; café y té ilimitados; sala de juegos) 🌟Únete a un equipo de adquisición de talento muy comprometido si estás buscando un desafío emocionante en una empresa en crecimiento y puedes demostrar tus habilidades en las áreas mencionadas, estamos ansiosos por recibir tu solicitud. Únete a nosotros y ayuda a construir un equipo que impulse el éxito de tww sas. nota: no se aceptarán solicitudes después de la fecha límite especificada en la descripción completa del trabaj...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo