Customer care representative responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customer by explaining procedures; answering questions; providing information. - deliver on commitments, do what you say you will do. - resolve the customer issue same day, at most within 24 hours. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficiency with pc navigation while providing exceptional customer service. - ability to read, write, speak and understand the english language in a business environment (85% - 90%). - ability to read, write, speak and understand the french language in a business environment (85% - 90%). - financial services or banking background preferred. - flexible with schedules and available to work a variety of shifts to include weekends, overnights, holid...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). excellent oral and written communication analytical and problem-solving skills. high attention to detail, integrity, and professionalism. effective interpersonal skills, coaching skills and collaborative management style to include teamwork. strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. proficient in crm tools, case management systems, and reporting dashboards. efficient in using the entire suite of microsoft office applications. working on site is a must. english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the a...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: customer care representative responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customer by explaining procedures; answering questions; providing information. - deliver on commitments, do what you say you will do. - resolve the customer issue same day, at most within 24 hours. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work withi...
Customer care representative responsibilities: be customer obsessed. manage each call interaction with our customers’ satisfaction as your number one priority. identify customers’ needs, clarify information, research every issue and provide solutions. inform customer by explaining procedures; answering questions; providing information. deliver on commitments, do what you say you will do. resolve the customer issue same day, at most within 24 hours. always provide correct information to the customer. listen carefully to understand the true customer question. show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: high school diploma or equivalent required. passion for delivering a stand-out customer experience. excellent verbal and written communication skills. ability to ask probing questions and problem resolution skills. ability to follow instructions for specific customer resolutions tasks. ability to work within a high-pressure environment and maintain a positive interaction for the customer. intermediate proficiency with pc navigation while providing exceptional customer service. ability to read, write, speak and understand the english language in a business environment (85% - 90%). ability to read, write, speak and understand the french language in a business environment (85% - 90%). financial services or banking background preferred. flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business. #j-18808-ljbffr...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficienc...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficiency with pc navigati...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficiency with pc navigati...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: customer care representative responsibilities: be customer obsessed. manage each call interaction with our customers’ satisfaction as your number one priority. identify customers’ needs, clarify information, research every issue and provide solutions. inform customer by explaining procedures; answering questions; providing information. deliver on commitments, do what you say you will do. resolve the customer issue same day, at most within 24 hours. always provide correct information to the customer. listen carefully to understand the true customer question. show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: high school diploma or equivalent required. passion for delivering a stand-out customer experience. excellent verbal and written communication skills. ability to ask probing questions and problem resolution skills. ability to follow instructions for specific customer resolutions tasks. ability to work within a high-pressure environment and main...
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