Unifycx is growing and we are looking for an operations manager to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an operations manager you will be responsible for overseeing and managing day-to-day operations to ensure efficient and effective delivery of services. this role involves leading teams, optimizing processes, and implementing strategies to meet performance targets and enhance client satisfaction. the operations manager will work closely with senior management and clients to drive operational excellence and achieve business objectives. key responsibilities: operational oversight: manage and supervise daily operations to ensure adherence to company policies, client requirements, and service level agreements (slas). oversee multiple teams, including team leads and agents, ensuring optimal performance and productivity. performance management: monitor key performance indicators (kpis) and operational metrics to assess and improve performance. conduct regular performance reviews and provide feedback to team members. implement action plans to address performance issues and achieve performance targets. client relationship management: serve as the primary point of contact for clients, ensuring their needs are met and addressing any concerns or issues. develop and maintain strong relationships with clients, understanding their business requirements and expectations. prepare and present operational reports and performance updates to clients and senior management. pro...
Maintaining financial reports, records, and general ledger accounts. preparing journal entries, analyses, and account reconciliations and assisting with monthly close processes. contributing to the development and review of annual operating budgets and performance projections including monthly reporting for all business units and/or individuals. maintaining documentation for accounts payable, purchasing, and treasury. performing monthly balance sheet reconciliations. preparing elimination schedules for intercompany transactions. responding to information requests, reviewing financial statements, and assisting with audits as needed. maintain digital records for all entities and individuals in accordance with set policies. create execution versions of documents for signature, assist with quality control (spelling errors, formatting, pagination, correct numbering of sections, cross-references, etc.) and coordinate execution. managing various projects for multiple entities and/or individuals with varying levels of complexity. assist with local reporting requirements when and where needed who are you? qualifications bachelor's degree in finance or accounting preferred. 5-7 years combined experience accounting and financial reporting in a multi-company environment. must have strong analytical skills, and the ability to work well within team concept with minimal supervision or direction. excellent communication skills required (both verbal and written) knowledge of us gaap ability to influence all levels in the organization which includes financial and non-financial business partn...
Unifycx is growing and we are looking for a call center team lead to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the call center team lead is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service delivery and operational efficiency. this role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. the team lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels. key responsibilities: team management: supervise and support a team of call center representatives. conduct regular team meetings and one-on-one coaching sessions. monitor and evaluate team performance, providing constructive feedback and guidance. manage scheduling and ensure adequate coverage to meet service level targets. performance monitoring: track key performance indicators (kpis) such as call volume, average handle time, and customer satisfaction scores. analyze performance data and prepare reports for management review. implement and oversee performance improvement plans as needed. customer service excellence: handle escalated customer issues and resolve complex inquiries. ensure adherence to company policies and procedures for handling customer interactions. foster a customer-centric culture within the team. training and development: onboard and train new team members, ensuring they understand job responsibilities and perf...
Unifycx está creciendo y nos encontramos buscando customer service representative para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! what will you do? como customer service representative , serás responsable de actuar como primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en inglés. who are you? posees un diploma de educación secundaria. más de 1 año de experiencia en servicio al cliente. hablas inglés con fluidez (b2+), tanto escrito como verbal. competente en informática, paquete microsoft office. velocidad de escritura mínima de 45 palabras por minuto. excelentes habilidades de comunicación e interpersonales, con énfasis en atención al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. dominio de comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). who we are unifycx es una empresa emergente de externalización de procesos de negocio con presencia en ee. uu., colombia, república dominicana, india, honduras y filipinas. ofrecemos centros de contacto personalizados, procesamiento de negocios y soluciones de externalización tecnológica a clientes en todo el mundo. en casi dos décadas, unifycx ha crecido de un pequeño equipo a una organización global con miembros en todo el mundo de...
Senior manager of quality & training about the role we are seeking a dynamic and experienced senior manager of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role requiring a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qu...
Unifycx is growing and we are looking for a quality assurance monitor to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as a quality assurance monitor you will be responsible for evaluating and improving the performance and efficiency of call center representatives. this role involves monitoring call interactions, assessing adherence to company policies and procedures, and ensuring the delivery of high-quality customer service. the quality assurance monitor will provide feedback and recommendations for improvement to enhance overall customer satisfaction and operational effectiveness. key responsibilities call monitoring and evaluation: conduct regular and random evaluations of call center interactions to ensure adherence to quality standards and procedures. assess representative performance based on established metrics, including customer service, communication skills, compliance, and problem resolution. performance feedback: provide constructive feedback and coaching to call center agents based on evaluation results. develop and deliver performance improvement plans for agents as needed. recognize and reward high-performing agents to encourage positive performance. reporting and analysis: compile and analyze quality data and performance metrics to identify trends and areas for improvement. prepare detailed reports on call quality, agent performance, and customer satisfaction. present findings and recommendations to management and contribute to strategic decision-making. c...
: financial planning & forecasting: develop and maintain financial models to support budgeting, forecasting, and long-term planning. prepare and consolidate annual budgets and quarterly forecasts, ensuring accuracy and alignment with organizational goals. analyze financial trends and variances, providing recommendations for corrective actions. financial analysis: conduct detailed financial analysis to support strategic initiatives and business decisions. evaluate financial performance by comparing actual results to budgeted targets, and identify key drivers of variance. prepare detailed reports and presentations for senior management and stakeholders. provide ad-hoc financial analysis and decision support to various departments as needed. business partnership: partner with business units to understand their financial needs and provide insights to drive business performance. support operational and strategic planning by providing financial analysis and scenario planning. act as a liaison between finance and other departments to ensure effective communication and understanding of financial impacts. reporting & compliance: ensure timely and accurate preparation of monthly, quarterly, and annual financial reports. assist in the preparation of financial presentations for board meetings and investor communications. ensure compliance with financial policies, procedures, and regulatory requirements. process improvement: identify and implement process improvements to enhance the efficiency and effectiveness of the fp&a function. utilize technology and advanced analytical tools to st...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing people—our employees, our clients, and their customers. what will you do? in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. we're looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets compensation: we offer a competitive salary and performance-based sales commissions. final compensation details will be discussed during the interview process. what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 #350) the chance to join a growing global company that values people and performance who we are: unifycx is an emerging global business process ...
Unifycx está creciendo y nos encontramos buscando interaction review specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se basa en un entorno de back-office, sin interacción directa con clientes. en cambio, el enfoque está en la mejora continua de procesos internos, contribuyendo estratégicamente a la excelencia operativa mediante un enfoque colaborativo y analítico. ¿quién eres? tienes un diploma de secundaria. posees más de 2 años de experiencia en atención al cliente. se valorará experiencia en soporte de nivel 2, soporte en piso y back-office. hablas inglés con fluidez (nivel b2+), tanto escrito como verbal. dominas las comunicaciones virtuales (emails, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una empresa emergente de externalización de procesos de negocio (bpo) con presencia en ee. uu., colombia, república dominicana, india, honduras y filipinas. ofrecemos centros de contacto personalizados, procesamiento de negocios y soluciones de externalización tecnológica a clientes en todo el mundo. en casi dos décadas, unifycx ha crecido de un pequeño equipo a una organización global con empleados en todo el mundo dedicados a apoyar a nuestra clientela internacional. en unifycx, utilizamos tecnologías avanzadas de ia para elevar la experiencia del cliente (cx) y mejorar la eficiencia operativa para nuestros clientes. nuestro compromiso con la innovación nos posiciona como un socio confiable, permitiendo a l...
Unifycx está creciendo y nos encontramos buscando interaction review specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! what will you do? this position is based in a back-office environment, with no direct interaction with customers. instead, the focus is on continuous improvement of internal processes, contributing strategically to operational excellence through a collaborative and analytical approach. who are you? you have a high school diploma. you have 2+ years of customer service experience. tier 2, floor support, and back-office experience are desirable. you are fluent in english (b2+) both written and verbal. you are fluent in virtual communications (emails, instant messaging, and calls). who we are unifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, honduras, and the philippines. we provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. in nearly two decades, unifycx has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. at unifycx, we leverage advanced ai technologies to elevate the customer experience (cx) and drive operational efficiency for our clients. our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market w...
Glowtouch, a unifycx company, is growing and looking for angular javascript developers to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an angular javascript developer, you will be responsible for leading the design and development of complex web applications, ensuring they are secure, scalable, and performant. responsibilities: design and implement high-performance, reusable, and maintainable javascript code using best practices and design patterns (gang of four and javascript-specific) lead the development and architecture of single-page applications (spas) using angular framework (experience with react or vue.js a plus) ensure code adheres to owasp top 10 security best practices work with ui/ux designers to implement accessible features using aria standards and ensure html5 compliance optimize for performance and accessibility who are you? 5+ years of experience as a javascript developer with a proven track record of building complex web applications in-depth knowledge of javascript fundamentals, including prototype, inheritance, dom manipulation, closures, asynchronous programming, and object-oriented principles expert angular developer with deep knowledge of the angular framework strong understanding of javascript (es6+) and typescript in-depth knowledge of angular concepts, patterns, and best practices, including ngrx familiarity with react or vue.js is a plus deep knowledge of web components and their development expert-level understanding of grid and flexbox, with str...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qualifications ...
Unifycx está creciendo y nos encontramos buscando customer service representative para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! what will you do? as a customer service representative , you will be responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. the ideal candidate will have a strong service orientation and the ability to effectively communicate in english. key responsibilities information gathering and registering: obtain specific information from a traffic citation and input it into the computer system. obtain specific information regarding a member’s past driving record and enter it into the computer system. providing instructions and requirements to members: relay laws and procedures members must follow for a traffic citation to be handled accordingly. instruct members of any paperwork needed to work the case and input these instructions into the computer system. membership updating: complete various forms of paperwork including membership changes and request for driving records. precisely note member files in the computer system. attendance and team lead requirements: perform other duties as assigned by team lead as needed. maintain proper records of attendance in the system and adhere to schedule shift. who are you? you have a high school diploma. 2+ years customer service ...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing people—our employees, our clients, and their customers. we are currently looking for customer sales representatives! what will you do? promote and sell home warranty services to customers through inbound and outbound interactions. engage with customers effectively, demonstrating strong communication and persuasion skills. requirements full-time availability, including weekends and holidays. at least 1 year of experience selling intangible services; bpo experience is a plus. advanced english level (b2+ or higher). excellent communication, persuasion, and customer engagement skills. ability to work in a dynamic, goal-oriented environment. strong sales drive and motivation to exceed targets. compensation we offer a competitive salary and performance-based sales commissions. final compensation details will be discussed during the interview process. what we offer a positive and inclusive work environment. professional development and internal growth opportunities. centrally located office with easy access to public transportation (calle 73 via 40 #350). the chance to join a growing global company that values people and performance. who we are unifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, honduras, and the philippines. we provide personali...
Unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo de trabajo en bogotá, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en francés. ¿quién eres tú? tienes un diploma de escuela secundaria. tienes más de 1 año de experiencia en servicio al cliente. tienes conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales con énfasis en el servicio al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una empresa de procesos empresariales (bpo) con una fuerte presencia en estados unidos, colombia, república dominicana, india, honduras y filipinas. brindamos soluciones personalizadas de centros de contacto, procesamiento empresarial y subcontratación tecnológica a clientes en todo el mundo. en casi dos décadas, unifycx ha pasado de ser un pequeño equipo ...
Unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo en bogotá, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo sitio! ¿qué harás? como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y capacidad de comunicarse eficazmente en francés. ¿quién eres tú? posees un diploma de escuela secundaria. conoces más de 1 año de experiencia en servicio al cliente. posees conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una empresa de procesos empresariales (bpo) con presencia en estados unidos, colombia, república dominicana, india, honduras y filipinas. brindamos soluciones personalizadas de centros de contacto, procesamiento empresarial y subcontratación tecnológica a clientes en todo el mundo. en casi dos décadas, hemos crecido de un pequeño equipo a una organización global con colaboradores en todo el mundo dedicados a apoyar a nuestros clientes internac...
Unifycx is growing and we are looking for a financial planning and analysis manager to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the fp&a; manager is responsible for leading the financial planning and analysis functions within the organization. this role involves developing financial models, preparing budgets and forecasts, conducting variance analysis, and providing actionable insights to support strategic decision-making. the fp&a; manager will collaborate with various departments to ensure alignment with the company’s financial goals and objectives. **key responsibilities**: **financial planning & forecasting**: develop and maintain financial models to support budgeting, forecasting, and long-term planning. prepare and consolidate annual budgets and quarterly forecasts, ensuring accuracy and alignment with organizational goals. analyze financial trends and variances, providing recommendations for corrective actions. **financial analysis**: conduct detailed financial analysis to support strategic initiatives and business decisions. evaluate financial performance by comparing actual results to budgeted targets, and identify key drivers of variance. prepare detailed reports and presentations for senior management and stakeholders. provide ad-hoc financial analysis and decision support to various departments as needed. **business partnership**: partner with business units to understand their financial needs and provide insights to drive business performance. support op...
**unifycx** is growing and we are looking for a** talent acquisition manager** to join our motivated and ambitious team in barranquilla! **what will you do?** the talent acquisition manager will lead the recruitment process for our operations in colombia, managing end-to-end recruitment efforts, and developing and implementing effective talent acquisition strategies. this role requires a strong understanding of local and regional job markets, excellent interpersonal skills, and the ability to align recruitment efforts with our organizational goals. **key responsibilities**: **recruitment strategy**: - develop and execute a comprehensive talent acquisition strategy to meet the company's hiring needs. - collaborate with hiring managers to understand job requirements and create targeted recruitment plans. - utilize data-driven approaches to refine recruitment processes and improve hiring efficiency. **social media engagement/recruitment**: - design and implement innovative social media campaigns to attract top talent across platforms such as linkedin, facebook, instagram, and other relevant channels. - collaborate with marketing and design teams to create engaging content, including job postings, videos, infographics, and blogs, tailored to the target audience. - manage and optimize the company’s presence on social media platforms to ensure consistent messaging and reach. **talent sourcing and attraction**: - identify and engage with top talent through various channels. - build and maintain a strong talent pipeline for current and future hiring needs. - ...
Unifycx está creciendo y nos encontramos buscando un especialista en revisión de interacción para contribuir a nuestro equipo dedicado a la mejora continua de procesos internos. ¿qué harás? esta posición se basa en un entorno de back-office, sin interacción directa con clientes. en cambio, el enfoque está en desarrollar estrategias colaborativas y analíticas para lograr la excelencia operativa. ¿quién eres? tienes un diploma de secundaria. posees más de 2 años de experiencia en atención al cliente. se valorará experiencia en soporte de nivel 2, soporte en piso y back-office. hablas inglés con fluidez (nivel b2+), tanto escrito como verbal. dominas las comunicaciones virtuales (emails, mensajería instantánea y llamadas). ¿quiénes somos? una empresa emergente de externalización de procesos de negocio con presencia en ee. uu., colombia, república dominicana, india, honduras y filipinas. ofrecemos centros de contacto personalizados, procesamiento de negocios y soluciones de externalización tecnológica a clientes en todo el mundo. en casi dos décadas, hemos crecido de un pequeño equipo a una organización global con empleados en todo el mundo dedicados a apoyar a nuestra clientela internacional. nuestro compromiso con la innovación nos posiciona como un socio confiable, permitiendo a las empresas de diferentes industrias adaptarse a las demandas cambiantes de un mercado global con agilidad y precisión. somos un negocio certificado de propiedad minoritaria y un empleador eoe que fomenta la diversidad....
**unifycx (antes glowtouch technologies**) está creciendo y nos encontramos buscando **legal customer service representative** para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! **what will you do?** **key responsibilities**: - information gathering and registering: - obtain specific information from a traffic citation and input it into the computer system. - obtain specific information regarding a member’s past driving record and enter it into the computer system. - providing instructions and requirements to members: - relay laws and procedures members must follow for a traffic citation to be handled accordingly. - instruct members of any paperwork needed to work the case and input these instructions into the computer system. - membership updating: - complete various forms of paperwork including membership changes and request for driving records. - precisely note member files in the computer system. - attendance and team lead requirements: - perform other duties as assigned by team lead as needed. - maintain proper records of attendance in the system and adhere to schedule shift. - report to team lead **who are you?** - you have a high school diploma - 2+ years customer service experience - you are fluent in english (b2+) - you can operate a computer and are capable to type at least 35 words per minute - you have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, arti...
Unifycx está creciendo y nos encontramos buscando customer service representative para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. Únete y sé uno de los pioneros en nuestro nuevo site what will you do? as a customer service representative, you will be responsible for acting as the first point of contact to provide quality customer service, answering and managing inquiries for information or service through inbound and outbound calls. the ideal candidate will have a strong service orientation and the ability to communicate effectively in english. who are you? - you have a high school diploma. - 1+ years of customer service experience. - you are fluent in english (b2+) both written and verbal. - computer literate, microsoft office suite. - minimum typing speed of 45 words per minute. - exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation, and listening skills. - fluent in virtual communications (emails, instant messaging, and calls). who we are: unifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, honduras, and the philippines. we provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. in nearly two decades, unifycx has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. at unifycx, we leverage advanced a...
: information gathering and registering: obtain specific information from a traffic citation and input it into the computer system. obtain specific information regarding a member’s past driving record and enter it into the computer system. providing instructions and requirements to members: relay laws and procedures members must follow for a traffic citation to be handled accordingly. instruct members of any paperwork needed to work the case and input these instructions into the computer system. membership updating: complete various forms of paperwork including membership changes and request for driving records. precisely note member files in the computer system. attendance and team lead requirements: perform other duties as assigned by team lead as needed. maintain proper records of attendance in the system and adhere to schedule shift. report to team lead who are you? you have a high school diploma 2+ years customer service experience you are fluent in english (b2+) you can operate a computer and are capable to type at least 35 words per minute you have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills. you are fluent in virtual communications. (emails, instant messaging and calls) who we are: unifycx is a global business process outsourcing company with locations in the u.s., colombia, dominican republic, india, jamaica, honduras, and the philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. i...
**glowtouch, a unifycx company,** is growing and we are looking for a** corporate controller** to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! **what will you do?** this pivotal role will oversee all accounting, reporting, and finance operations across our global locations. the corporate controller will ensure accurate financial reporting, maintain robust financial controls, and drive operational efficiency throughout our international network. **responsibilities**: - **global financial oversight**: oversee global accounting, reporting, and finance operations to ensure robust controls, accurate financial reporting, and compliance with us gaap standards. - **financial statement preparation**: supervise the preparation and detailed analysis of financial statements, including income statements, balance sheets, and cash flow statements. - **close processes management**: manage the month-end and year-end close processes, ensuring accuracy, completeness, and timely financial reporting. - **team leadership**: lead and mentor the accounting team, providing guidance and support to enhance departmental efficiency and performance. - **audit collaboration**: collaborate with internal and external auditors to facilitate the annual audit process, address findings, and implement recommendations. - **system and process improvement**: evaluate, implement, and optimize accounting systems and tools to streamline processes and increase operational efficiency. - **strategic financial analysis**: provide strate...
Unifycx está creciendo y nos encontramos buscando un especialista en revisión de interacción para contribuir a nuestro equipo dedicado a la mejora continua de procesos internos. ¿qué harás? esta posición se basa en un entorno de back-office, sin interacción directa con clientes. en cambio, el enfoque está en desarrollar estrategias colaborativas y analíticas para lograr la excelencia operativa. ¿quién eres? - tienes un diploma de secundaria. - posees más de 2 años de experiencia en atención al cliente. se valorará experiencia en soporte de nivel 2, soporte en piso y back-office. - hablas inglés con fluidez (nivel b2+), tanto escrito como verbal. - dominas las comunicaciones virtuales (emails, mensajería instantánea y llamadas). ¿quiénes somos? una empresa emergente de externalización de procesos de negocio con presencia en ee. uu., colombia, república dominicana, india, honduras y filipinas. ofrecemos centros de contacto personalizados, procesamiento de negocios y soluciones de externalización tecnológica a clientes en todo el mundo. en casi dos décadas, hemos crecido de un pequeño equipo a una organización global con empleados en todo el mundo dedicados a apoyar a nuestra clientela internacional. nuestro compromiso con la innovación nos posiciona como un socio confiable, permitiendo a las empresas de diferentes industrias adaptarse a las demandas cambiantes de un mercado global con agilidad y precisión. somos un negocio certificado de propiedad minoritaria y un empleador eoe que fomenta la diversidad....
Unifycx is looking for extraordinary customer service representatives to join our motivated and ambitious team in barranquilla, colombia. this is a full-time on-site role in barranquilla. the legal customer service representative will be responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. requirements: full-time availability (7 am - 9 pm timeframe) ability to handle calls and emails highschool diploma is a must advanced english level b2+ or higher exceptional communication and interpersonal skills emphasizing customer service, including telephone etiquette, voice quality, articulation, and listening skills. benefits: - monday to friday schedules - great location near bus stations and public transportation - 2 days off - growth opportunities who we are: unifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, honduras, and the philippines. we provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. in nearly two decades, unifycx has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. at unifycx, we leverage advanced ai technologies to elevate the customer experience (cx) and drive operational efficiency for our clients. our commitment to innovation positions us ...
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