¡unifycx está creciendo! nos encontramos en la búsqueda de agentes de revisión de interacciones para unirse a nuestro motivado y ambicioso equipo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se desarrolla en un entorno 100 % back-office, sin contacto directo con los clientes. el enfoque está en la mejora continua de los procesos internos, contribuyendo estratégicamente a la excelencia operativa a través de un enfoque colaborativo y analítico. ¿quién eres tú? tienes un título de secundaria. cuentas con más de 2 años de experiencia en servicio al cliente. se valorará experiencia en soporte de segundo nivel (tier 2), apoyo en piso (floor support) y actividades de backoffice. eres fluido en portugués (b2) - (indispensable) te comunicas de manera efectiva a través de medios virtuales, incluyendo correos electrónicos, mensajería instantánea y llamadas. ¿quiénes somos? unifycx es una empresa emergente de tercerización de procesos empresariales (bpo) con fuerte presencia en estados unidos, colombia, república dominicana, india, honduras y filipinas. brindamos soluciones personalizadas en centros de contacto, procesamiento de negocios y tercerización tecnológica a clientes de todo el mundo. en casi dos décadas, hemos crecido de ser un pequeño equipo a convertirnos en una organización global, con colaboradores comprometidos a brindar soporte de calidad a nuestra clientela internacional. en unifycx, aprovechamos tecnologías avanzadas de inteligencia artificial para mejorar la experiencia del cliente (cx) y optimizar ...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing peopleour employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. were looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 - 350) the chance to join a growing global company that values people and performance unifycx is a certified woman-owned business and an eoe employer that welcomes diversity. come grow with us! requerimientos educación mínima: bachillerato / educación media 1 año de experiencia i...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing people—our employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. we're looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets compensation: we offer a competitive salary and performance-based sales commissions. final compensation details will be discussed during the interview process. what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 #350) the chance to join a growing global company that values people and performance unifycx is a certified woman-ow...
Unifycx is looking for extraordinary customer advocates to join our motivated team. what will you do? as a customer advocate, you will provide world-class customer service through every interaction offering solutions to any customer’s issue or concerns in reference to their internet and voip services. you will use all resources available to discover root causes and prevent future issues and assist the customers to make payments, changes to their account, upsell, respond to any billing inquiries that may arise, and resolve technical issues from remote troubleshooting to dispatching a technician. ideal candidates for this position will be analytical but with an outgoing customer service attitude. we are hiring individuals who are intelligent, dependable, and ready to take their career to the next level with a growing company. in this role you will: · answer customer interactions (calls/emails) within slas and follow up on any further actions needed for resolution or installation (sales, billing/account, and tech support) · use every resource available to resolve the customer’s issue · dispatch appropriately according to the need and slas · support field operations team members with work orders inquiries and communication with the customer · complete processes for cancellations and installations, that involve but are not limited to invoicing and provisioning/de-provisioning of services · perform other duties as assigned who you are: to be considered, candidates are expected to have the following: · english proficiency written and comprehensive english · excellent multi-task...
Unifycx is growing and we are looking for an experienced business development specialist to join our motivated and ambitious team. what will you do? as the business development specialist (bds), you will be a brand ambassador of unifycx to reach out to new, potential prospects, helping them to see how unifycx can be a great solution to their problems. in this position, you will: reach out to prospective customers and set up calls for the sales team. contact the decision makers by means of outbound phone, email, linkedin, video tools or other emerging channels provided by the company. have well-defined targets for activity and for success. have a lot of tenacity and persistence to achieve high level results. bring ideas and excitement to work with you every day. our bds are tasked with researching prospective customers, reaching out to them, and identifying sales opportunities. you will have conversations with potential customers, identify how unifycx could help them delight their customers, and help them begin to understand the unifycx value proposition. when successful, you’ll set up a call for them to talk to one of our sales executives. you are empowered to be creative on relative personalization for the prospects, deliver consistent messaging, and are encouraged to be tenacious and persistent to accomplish results. people who succeed in this role possess a strong appetite for success, the drive of being a self-starter, and desire to celebrate wins. we will help you learn about all the things we do here at unifycx and why so many people choose us to be our partner....
Unifycx is growing and we are looking for a team lead to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the call center team lead is responsible for overseeing and guiding a team of representatives to ensure exceptional service delivery and operational efficiency. this role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. the team lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels. key responsibilities: team management: supervise and support a team of call center representatives. conduct regular team meetings and one-on-one coaching sessions. monitor and evaluate team performance, providing constructive feedback and guidance. manage scheduling and ensure adequate coverage to meet service level targets. performance monitoring: track key performance indicators (kpis) such as call volume, average handle time, and customer satisfaction scores. analyze performance data and prepare reports for management review. implement and oversee performance improvement plans as needed. customer service excellence: handle escalated customer issues and resolve complex inquiries. ensure adherence to company policies and procedures for handling customer interactions. foster a customer-centric culture within the team. training and development: onboard and train new team members, ensuring they understand job responsibilities and performance expe...
Glowtouch is looking for extraordinary customer advocates to join our motivated team. what will you do? as a customer advocate, provide world-class customer service through every interaction offering solutions to any customer’s issue or concerns in reference to their internet and voip services. you will use all resources available to discover root causes and prevent future issues and assist the customers to make payments, changes to their account, upsell, respond any billing inquiries that may arise and resolve technical issues from remote troubleshooting to dispatching a technician. ideal candidates for this position will be analytical but with an outgoing customer service attitude. we are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company. in this role you will: · answer customer interactions (calls/emails) within slas and follow up on any further actions needed for resolution or install (sales, billing/account, and tech support) · use every resource available to resolve customer’s issue · dispatch appropriately according to the need and slas · support field operations team members with work orders’ inquiries and communication with the customer · complete processes for cancellations and installations, that involve but are not limited to invoicing and provisioning/deprovisioning of services · perform other duties as assigned who you are: to be considered, candidates are expected to have the following: · english proficiency written and comprehensive english · excellent multi-tasking skills · 6 m...
Unifycx is growing and we are looking for a call center team lead to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the call center team lead is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service delivery and operational efficiency. this role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. the team lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels. key responsibilities: team management: supervise and support a team of call center representatives. conduct regular team meetings and one-on-one coaching sessions. monitor and evaluate team performance, providing constructive feedback and guidance. manage scheduling and ensure adequate coverage to meet service level targets. performance monitoring: track key performance indicators (kpis) such as call volume, average handle time, and customer satisfaction scores. analyze performance data and prepare reports for management review. implement and oversee performance improvement plans as needed. customer service excellence: handle escalated customer issues and resolve complex inquiries. ensure adherence to company policies and procedures for handling customer interactions. foster a customer-centric culture within the team. training and development: onboard and train new team members, ensuring they understand job responsib...
Unifycx is growing and we are looking for a customer service representative to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location!pay: 2.9 mil cop monthly what will you do? • responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. • obtain specific information from a traffic citation and input it into the computer system. • obtain specific information regarding a member’s past driving record and enter it into the computer system. • providing instructions and requirements to members. • relay laws and procedures members must follow for a traffic citation to be handled accordingly. • instruct members of any paperwork needed to work the case and input these instructions into the computer system. • complete various forms of paperwork including membership changes and request for driving records. • precisely note member files in the computer system. • perform other duties as assigned by team lead as needed. • maintain proper records of attendance in the system and adhere to schedule shift. who are you? • you have a high school diploma. • 2+ years customer service experience • you are fluent in english (b2+) • you can operate a computer and are capable to type at least 35 words per minute • you have exceptional communication and interpersonal skills with an emphasis on customer service. • you are fluent in virtual communications....
Unifycx is looking for extraordinary people hr generalist to join our motivated and ambitious team in barranquilla, colombia. what will you do? as a people hr generalist, you will provide essential administrative support to the hr team, ensuring smooth day-to-day operations. you will manage employee records, assist with onboarding and offboarding, coordinate hr documentation, and support payroll and benefits administration. additionally, you will help maintain compliance with company policies and labor regulations while serving as a point of contact for employee inquiries. your role will be key in fostering an organized and efficient hr function. responsibilities: · ensure that all hiring documentation is accurate, complete, and properly filed. · plan and coordinate well-being activities, including the necessary logistics. · track and manage well-being and benefits expenses, ensuring budget compliance. · support the hrbp in disciplinary processes, hearings, and other labor-related cases. · participate in hr projects and develop initiatives according to business needs. · ensure proper management of hr service providers, maintaining quality and efficiency. · monitor compliance with labor laws and internal hr policies. · assist in employee engagement initiatives and internal communication strategies. · maintain and update hr databases and records for audits and internal controls. · prepare hr reports and analyze data to support decision-making. · handle administrative tasks related to payroll, benefits, and employee inquiries. · conduct employee satisfaction surveys and propo...
Unifycx is growing! we are looking for an experienced call center trainer to join our motivated and ambitious team in barranquilla. come be one of the pioneers at our newest location! what will you do? the overall purpose of the contact center trainer is to facilitate on premise and new hire and continuous education training, develop and organize content and curriculum, and educate trainees to successfully graduate prepared and on schedule. ultimately, you will make sure our customer service representatives build the skills necessary to deliver excellent levels of individual performance and customer satisfaction. we believe that our employees are the most important asset of our company and our commitment to world class training is a key to our success. ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. in this position, you will: prepare and provide on premise and/or virtual training for new hires. ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions provide ongoing training of new and updated information, products, and processes create a positive and engaging virtual learning environment develop team skills in areas of customer service and communication ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives assemble and distribute course materials and teaching aids track completion of training and all testing results by employee provide feedba...
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