Position:guest loyalty membership agent location: bedford, tx job id:284 # of openings:1 our guest loyalty membership support agents are call center agents/specialists, responsible for promoting fun in this position you will work with our guests to plan events at urban air for birthday parties, church events, sports groups, or any other type of group. the ideal candidate needs to have awesome phone and computer skills. you must be able to multi-task in a fast-pace environment and be passionate about delivering a great guest experience. you will be a great fit for this position if: - you love working in a fast-paced, dynamic family entertainment atmosphere. - you have a passion for delivering a great guest experience at every touchpoint. - you have excellent verbal and written communication skills. - you are a self-starter, eager to learn and develop your expertise. - you respond to all leads in a timely fashion – same to next business day. - you can deliver sales results and you love a good challenge at urban air, we strive to create lasting memories through next level play and our team is essential to our success. responsibilities: - assist guests with general questions and support surrounding the membership program - provide one call resolutions to quickly resolve inquiries - answer incoming calls regarding cancellation requests, account changes, refunds and other requests based on company policy - process outbound calls to existing members regarding account updates as needed - provide account options and solutions to deescalate guests inquiries within business ...
Unleashed brands is seeking a passionate and detail-oriented full-time junior graphic designer to join our in-house creative team. this role focuses on supporting marketing efforts by producing high-quality, on-brand visual assets that drive engagement and elevate our franchise marketing strategies. this role will be focused on incorporating existing brand designs and standards across multiple asset types to support marketing needs including but not limited to print/collateral, email, digital, social and merchandising/pop. this position will report to the vice president of creative services but will work closely with the entire marketing department to integrate all creative needs for strategic implementation. what you'll do: keep in mind that this list in not all inclusive. - design production: develop marketing materials such as social media graphics, email templates, print collateral, and digital ads tailored to brand standards. adapt existing brand assets for custom franchisee requests. - digital design expertise: apply responsive design techniques, ui/ux best practices, and interactive design thinking to digital touchpoints. - brand stewardship: ensure consistency across all materials while enhancing visual identity to align with current design trends and digital platform updates. - technology & efficiency: utilize the latest design technology and ai tools to streamline workflows, enhance creative output, and deliver innovative solutions. - web & content management: assist in uploading and managing digital assets across cms platforms, ensuring brand consistency and...
Join our team as unleash your leadership potential! at unleashed brands, we’re all about creating fun, engaging, and inspiring experiences for families. we’re on a mission to help kids learn, play, and grow. with over 1,300 locations in development and plans to expand even more, we’re looking for energetic and motivatedteam leads to help make unforgettable experiences happen! what’s in it for you? competitive pay and comprehensive benefits package: we offer a competitive benefits package to support you and your family. memberships to our facilities for you and your family what you’ll do: as a team lead in our guest loyalty department, you will play a crucial role in enhancing the performance of our team supporting the urban air call center. your main responsibility will be to guide and develop agents to achieve and exceed key sales, performance, and service targets. you will work closely with the guest loyalty manager to deliver exemplary service and contribute to our mission of creating lasting memories through superior guest experiences. why you’ll love this job: you thrive in a dynamic, family-oriented setting where the emphasis is on having fun. as an excellent communicator, you enjoy collaborating with management to fulfill both the needs of the agents and the business. you inspire teams by achieving and surpassing goals together. you are committed to making a meaningful impact in a team-focused environment and dedicated to helping every agent exceed expectations. day in the life: guest...
Position: workforce management specialist location: bedford, tx job id: 340 # of openings: 1 job title: workforce management specialist location: remote company: sylvan learning / unleashed brands schedule: full-time/ weekend availability required join our team as a workforce management specialist for the guest loyalty call center! at unleashed brands, we’re dedicated to creating fun, engaging, and inspiring experiences for families. our mission is to help kids learn, play, and grow. with over 1,300 locations in development and plans for further expansion, we are looking for an energetic and motivated workforce management specialist to support our guest loyalty call center in delivering exceptional service! what’s in it for you? remote work competitive compensation: enjoy a competitive hourly rate with opportunities for bonuses based on performance. career growth: as you excel in this role, you’ll have opportunities to influence training and development initiatives, further advancing your career. benefits package: we offer a comprehensive benefits package to support you and your family. what you’ll do: as a workforce management specialist, you will play a key role in ensuring the smooth operation of our guest loyalty call center. you will assist in monitoring call volume, scheduling staff, analyzing performance metrics, and contributing to the overall efficiency and effectiveness of our team. key responsibilities: assist in forecasting call volume and staffing needs to ensure optimal coverage. support the scheduling of agents to meet service level agreements and operati...
Join our team as a quality assurance specialist for the guest loyalty call center! at unleashed brands, we’re dedicated to creating fun, engaging, and inspiring experiences for families. our mission is to help kids learn, play, and grow. with over 1,300 locations in development and plans for further expansion, we are looking for an energetic and motivated quality assurance specialist to ensure that our guest loyalty call center delivers exceptional service! what’s in it for you? remote work competitive compensation: enjoy a competitive hourly rate with opportunities for bonuses based on performance. career growth: as you excel in this role, you’ll have opportunities to influence training and development initiatives, further advancing your career. benefits package: we offer a comprehensive benefits package to support you and your family. what you’ll do: as a quality assurance specialist, you will play a crucial role in evaluating and ensuring the quality of customer interactions within our guest loyalty call center. you will monitor recorded calls, score agent performance based on established criteria, provide actionable feedback to leadership, and contribute to ongoing efforts to enhance both customer experience and agent effectiveness. key responsibilities: performance monitoring: track and report on key qa metrics, observe agents’ ability to navigate systems and use tools, and assess performance based on adherence to scripts, accuracy, tone, professionalism, empathy, compliance, and overall service quality. documentation & reporting: maintain qa reports and documentation,...
Unleashed brands is on a mission to help kids learn, play, and grow—and understanding the customer is at the heart of that mission. we're looking for a detail-oriented, inquisitive consumer insights analyst to support and help scale our growing insights program. in this role, you’ll work across a portfolio of beloved youth enrichment brands, digging into nps and csat data, surfacing trends, and helping translate customer feedback into business action. this is a great opportunity for someone with strong analytical skills and a passion for customer experience to contribute meaningfully while continuing to grow their craft. what you’ll do: support nps & csat programs: assist with the development, distribution, and analysis of customer surveys. ensure we’re capturing clear, actionable feedback across the customer journey. uncover trends & insights: analyze quantitative and qualitative feedback to identify patterns, pain points, and opportunities that drive better customer experiences. deliver clear, insightful reporting: build and maintain recurring reports and dashboards that help stakeholders stay connected to what customers are saying—and why it matters. collaborate across brands: partner with marketing, operations, and product teams to embed insights into decisions and optimize experiences across all customer touchpoints. contribute to a scalable insights function: help build the foundation for a more robust voice of the customer program—processes, tools, and best practices included. what you bring a foundation in analytics, marketing, research, or related disciplines exper...
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