SUPPORT ENGINEER (LATAM)

5 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. userevidence is seeking a sharp and personable full-time support engineer to join our growing team. this role is ideal for an ambitious rails developer with 2-4 years of experience who loves solving real-world problems and collaborating across engineering and customer success. you'll be on the front lines of customer issues, helping triage, troubleshoot, and resolve requests that span data operations, configuration, integrations, and bug investigation. this role offers a high degree of visibility and ownership. you'll help shape how we support our customers and contribute to building more robust systems by identifying patterns and working with the broader engineering team to drive product improvements. what you'll do
work directly with customer success and engineering to resolve customer issues, often acting as the first technical point of contact triage incoming support tickets, prioritize effectively, and handle the majority of non-bug tasks independently own and execute tasks like bulk data imports, exports, and migrations set up and troubleshoot integrations like sso (saml), slack, and custom survey templates investigate ui inconsistencies, cohort display issues, and broken data links write and maintain custom sql queries for customer-facing reports and data exports provide clear, empathetic communication back to customers (via cs), with well-written explanations and documented solutions file and escalate verified bugs to the relevant product team with co...