[O277] - CRM ANALYST

Manage and analyze customer information through the crm system to support strategic decision making and improve customer experience. this includes tracking kpis, generating reports, analyzing information and monitoring the quality of data generated by crm users. position scope the role will be located in colombia with a global responsibility. essential duties and responsibilities key responsibilities include: - deep analysis of the data and detail oriented to take timely actions. - develop reports and/or dashboards for data-driven decision making. - ensure the quality and integrity of analyzed and reported information. - ensure operational and management report availability, accuracy, and timeliness, meeting established deadlines. - provide timely and relevant analysis for different business areas. education & experience: bachelor's degree in engineering, statistics, mathematics, or related fields. 6-24 months of experience in data administration. knowledge, skills, & talents professional english language proficiency. intermediate to advanced excel and data visualization tools (power bi, tableau) skills. desirable technical knowledge in python, sql, or other programming tools. good communication, self-management, and adaptability skills. effective time management and decision-making skills. strong analytical skills to interpret data and generate actionable insights. ability to adapt quickly to dynamic environments. curiosity and a willingness to learn new tools and methodologies. proactive mindset to identify improvement opportunities and propose solutions...