Position summary the customer service representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and ‘white glove’ service to delight our customers. key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements. work under the guidelines established for the region or business unit and actively participate in the search for process improvement in conjunction with the customer care lead and customer care manager. essential duties and responsibilities key responsibilities include, but are not limited to the following: promptly enter purchase orders to meet or exceed the agreed to service levels. partner with customer care leads to guarantee achievement of service level agreements. ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process. identify gaps in customer care processes and partner with customer experience team to resolve. ensure actions align with aat strategy. escalate issues as they arise in a timely matter to ensure agility and responsiveness. note: the duties listed above are not all inclusive and may be subject to periodic updating or revision. the ideal candidate desired background 3 years’ experience in customer service/care roles. bachelor’s degree required. knowledge, skills & ta...
Position summary the customer care representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and ‘white glove’ service to delight our customers. key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements. work under the guidelines established for the region or business unit and actively participate in the search for process improvement in conjunction with the customer care lead and customer care manager. essential duties and responsibilities key responsibilities include, but are not limited to the following: promptly enter purchase orders to meet or exceed the agreed to service levels. partner with customer care leads to guarantee achievement of service level agreements. ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process. identify gaps in customer care processes and partner with customer experience team to resolve. ensure actions align with aat strategy. escalate issues as they arise in a timely matter to ensure agility and responsiveness. note: the duties listed above are not all inclusive and may be subject to periodic updating or revision. the ideal candidate desired background 3 years’ experience in customer service/care roles. bachelor’s degree required. knowledge, skills & talen...
Position summary manage and analyze customer information through the crm system to support strategic decision making and improve customer experience. this includes tracking kpis, generating reports, analyzing information and monitoring the quality of data generated by crm users. position scope the role will be located in colombia with a global responsibility. essential duties and responsibilities key responsibilities include, but are not limited to the following: deep analysis of the data and detail oriented to be able to take on time actions. develop reports and/or dashboards that facilitate data-driven decision making. ensure the quality and integrity of the information analyzed and reported. ensure the availability, accuracy and timeliness of operational and management reports, complying with established deadlines. provide timely and relevant analysis for different business areas. education & experience: bachelor’s degree in engineering, statistics, mathematics, or related areas. 6 months - 2 years of experience in total in data administration. proven experience in data administration management. knowledge, skills, & talents professional english level language. intermediate to advanced proficiency in excel and data visualization tools (power bi, tableau). technical knowledge in phyton, sql or any other programming tools desirable. good communication, self-management and adaptability skills. effective time management and decision-making skills. strong analytical skills to interpret data and generate actionable insights. ability to adapt quickly to dynamic and changing env...
Position summary provide vantage with the best human talent available in the market by advising leaders to fill vacancies, executing agile, efficient and effective attraction and selection processes, and accompanying employees in their recruitment and development process. organization, in order to fulfill the company's strategy. essential duties and responsibilities conduct kickoff meeting to define recruitment needs and psychotechnical characteristics required for the position with the hiring manager and the hrbp. carry out the process of mapping and evaluating candidates, seeking to define a shortlist of candidates to evaluate. accompany the evaluation and logistics process of each phase of the recruitment process, ensuring compliance with the established procedures. coordinate the execution of psychotechnical tests and ensure that they respond correctly to the needs of each position. coordinate and ensure the completion of the pre-admission studies defined, adjusting them to the legal guidelines of each country. prepare and review, together with the hr manager, the salary offers for the selected candidates and support the necessary logistics for the development of this step. collect and present to the hrops/hra the documents of the selection process by workday, indicating the date and the conditions determined for the contract. structure, together with hr management, new talent attraction strategies, the construction of a talent pool, among other strategies that streamline the recruitment and selection process and allow an effective response to the strategic needs of the...
El centro de servicios compartidos de vantage, el motor que diseña, construye y opera servicios y soluciones empresariales integrales y coherentes de vantage en todo el mundo para impulsar la transformación hacia one vantage, permitiendo a nuestros business partners centrarse en su actividad principal. el ssc da prioridad a la ejecución de transiciones, procesos y hojas de ruta de soluciones. implantar un marco de servicio único, mediciones de rendimiento y un consejo de clientes de ssc. el objetivo global es convertir vantage en un modelo operativo mucho más coherente, estandarizado y automatizado, con una gobernanza, una arquitectura y un modelo operativo sólidos. el especialista senior en cuentas a pagar será responsable de las actividades de conciliación de cuentas, la comunicación con los clientes internos y externos, impulsar la revisión y el seguimiento oportunos de las cuentas de proveedores, las cuentas de conciliación del balance, el mantenimiento de los proveedores y los registros w9 y otros informes analíticos dentro del departamento de cuentas a pagar. impulsar un sólido control financiero sobre los registros de cuentas a pagar. **responsabilidades**: gestión y contabilización de facturas entrantes con cotejo de 2 y 3 vías y creación de datos maestros de proveedores relacionados con la recopilación de formularios w9 y mantenimiento del procesamiento de facturas tanto manual como automatizado. mantenimiento de la información bancaria de los proveedores, realizando diversas comprobaciones de fraude y confirmaciones de la información de remesas. preparación y...
The customer care representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and ‘white glove’ service to delight our customers. key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements. work under the guidelines established for the region or business unit and actively participate in the search for process improvement in conjunction with the customer care lead and customer care manager. essential duties and responsibilities key responsibilities include, but are not limited to the following: - promptly enter purchase orders to meet or exceed the agreed to service levels. - partner with customer care leads to guarantee achievement of service level agreements. - ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process. - identify gaps in customer care processes and partner with customer experience team to resolve. - ensure actions align with aat strategy. - escalate issues as they arise in a timely matter to ensure agility and responsiveness. desired background - 3 years’ experience in customer service/care roles. - bachelor’s degree required. knowledge, skills & talents more specifically, we would seek the following attributes and competencies for the position: - excelle...
The customer service representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and ‘white glove’ service to delight our customers. key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements. work under the guidelines established for the region or business unit and actively participate in the search for process improvement in conjunction with the customer care lead and customer care manager. essential duties and responsibilities key responsibilities include, but are not limited to the following: - promptly enter purchase orders to meet or exceed the agreed to service levels.- partner with customer care leads to guarantee achievement of service level agreements.- ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process.- identify gaps in customer care processes and partner with customer experience team to resolve.- ensure actions align with aat strategy.- escalate issues as they arise in a timely matter to ensure agility and responsiveness. desired background- 3 years’ experience in customer service/care roles.- bachelor’s degree required. knowledge, skills & talents more specifically, we would seek the following attributes and competencies for the position: - excellent verbal and...
Position summary manage and analyze customer information through the crm system to support strategic decision making and improve customer experience. this includes tracking kpis, generating reports, analyzing information and monitoring the quality of data generated by crm users. position scope the role will be located in colombia with a global responsibility. essential **responsibilities**: key responsibilities include, but are not limited to the following: - deep analysis of the data and detail oriented to be able to take on time actions.- develop reports and/or dashboards that facilitate data-driven decision making.- ensure the quality and integrity of the information analyzed and reported.- ensure the availability, accuracy and timeliness of operational and management reports, complying with established deadlines.- provide timely and relevant analysis for different business areas. education & experience: - bachelor’s degree in engineering, statistics, mathematics, or related areas.- 6 months - 2 years of experience in total in data administration.- proven experience in data administration management. knowledge, skills, & talents- professional english level language.- intermediate to advanced proficiency in excel and data visualization tools (power bi, tableau). technical knowledge in phyton, sql or any other programming tools desirable.- good communication, self-management and adaptability skills.- effective time management and decision-making skills.- strong analytical skills to interpret data and generate actionable insights.- ability to adapt quickly ...
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