As the it maintenance specialist, you will be the first point of contact for day-to-day technical support requests. working primarily out of zoho ticketing, you will assist with user onboarding and offboarding, manage mobile devices, install and configure software, and perform routine it diagnostics and troubleshooting. you’ll also be responsible for ensuring clients receive timely, accurate payment notifications for utility invoices. this role involves coordinating data retrieval, validating files, generating gl reports, and transmitting notifications to the client. you will interface with internal systems, client managers, and automated workflows—working primarily in a linux/aws environment with bash and python scripts. when necessary, you will troubleshoot and resolve any issues related to missing funds, technical failures, or miscommunications. setting up office 365 mailboxes, egnyte cloud drives, and other essential saas tools. **key responsibilities** **ticket management** - receive, prioritize, and resolve incoming it requests submitted through zoho. - keep ticket statuses current, provide timely updates, and close tickets once issues are resolved. - escalate complex problems to senior it staff when necessary. **user onboarding & offboarding** - create user accounts, provision hardware (laptops, peripherals), and configure system access for new hires. - revoke access, recover devices, and remove accounts for departing employees. - document standard procedures for streamlined setup and removal of user accounts. **mobile device management (mdm)** -...
**join our team & power the future!** are you ready to be part of a fast-growing company where your work directly impacts businesses across the americas? at vervantis s.a.s., we specialize in energy, sustainability, and utility bill management—helping companies navigate the complexities of utility services with cutting-edge solutions and top-tier customer support. we’re looking for a detail-oriented, problem-solving operations specialist to join our latam team in medellin, colombia. if you thrive in a dynamic environment, enjoy working with data, and love collaborating with teams to drive efficiency—this is the role for you! **what you'll do** be the problem-solver - respond to client inquiries, troubleshoot issues, and ensure their utility accounts are set up and running smoothly. validate & analyze - review client utility bills, identify variances, and work towards quick resolutions. engage with vendors & providers - liaise with utility service providers to resolve billing discrepancies and secure the best solutions for clients. data & insights - retrieve, interpret, and analyze utility billing data to provide actionable insights. collaborate across teams - work closely with internal departments to ensure seamless operations and contribute to ad-hoc reporting projects. drive efficiency - support ongoing process improvements and assist with special projects that enhance our service delivery. **what you bring to the table** education & experience - bachelor’s degree preferred; 2+ years of customer service or operations experience. communication wit...
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