We are seeking an operations manager to manage itshigh-end video production facility in medellin, colombia. keyresponsibilities: 1. manage, oversee, and lead a team of managersto ensure uninterrupted and smooth operation of the live streamingstudio. 2. oversee that the technical team keeps and appliesappropriate maintenance procedures for the equipment in the studioand maintain quick problem resolution and smooth 24/7 operation. 3. responsible for directing work; authoring and discussing withmanagers performance appraisals; addressing performance plans andbuilding corrective action plans. 4. sla – direct the team toensure the uninterrupted operation of the production facilities,meeting the company’s sla. 5. ensure that the operation meets thecompany objectives and strives for new achievements. 6. maintain asafe, secure, and comfortable working environment. 7. buildoperational sops; ensure the execution of workflows and operationalprocesses of the live streaming studio. 8. maintain continuous andorganized communication with the local team managers andcommunicate periodically with clients and management. 9. overseecompany projects in the facility associated with the launch of newstudios, managing their timeline, budget, and roadmap. 10. ensurethat quality and service standards are enforced; identify solutionsand recommend system improvements. 11. present periodic reports onthe progress and prognosis of kpis; escalate issues when necessary. requirements: 1. education: bachelor degree and above. 2. essentialexperience in management of large teams (150 people and more). 3. ...
Servicio al cliente - presentadora de juego (medellin) sobre nosotros evolution gaming es el principal proveedor a nivel mundial de soluciones de live casino transmitidas por video, brindando juegos de crupier en vivo de alta calidad. nuestros servicios permiten a los jugadores disfrutar de juegos de live casino en diferentes dispositivos móviles, en mesas reales y con crupieres reales. evolution ha sido galardonado con múltiples premios de la industria y este éxito se debe principalmente a la calidad y compromiso de nuestros equipos. contamos con más de 17,000 colaboradores a lo largo de 20 ubicaciones en todo el mundo. proporcionamos un entorno creativo, atractivo y entusiasta, con oportunidades únicas para aplicar tus habilidades y trabajar con pasión. descripción del empleo como game presenter , pasarás la mayor parte de tu día de trabajo frente a la cámara liderando el juego e interactuando con los jugadores. el trabajo te ayudará a desarrollar tus técnicas de presentación y tu capacidad para realizar varias tareas. no requerimos experiencia laboral específica anterior, pero se valorará experiencia en tareas relacionadas con servicio al cliente. durante los primeros días, recibirás entrenamiento en nuestra academia, donde te enseñarán cómo liderar un juego de blackjack y ruleta, así como también, cómo actuar frente a la cámara, presentar varios juegos de casino a miles de jugadores cada vez que lideres la mesa, representar nuestras creencias en el juego responsable y llevar adelante el juego de acuerdo con nuestros altos estándares. requisitos perfiles con orientación ...
We are seeking an operations manager to manage its high-end video production facility in medellin, colombia. key responsibilities: manage, oversee, and lead a team of managers to ensure uninterrupted and smooth operation of the live streaming studio. oversee that the technical team keeps and applies appropriate maintenance procedures for the equipment in the studio and maintain quick problem resolution and smooth 24/7 operation. responsible for directing work; authoring and discussing with managers performance appraisals; addressing performance plans and building corrective action plans. sla – direct the team to ensure the uninterrupted operation of the production facilities, meeting the company’s sla. ensure that the operation meets the company objectives and strives for new achievements. maintain a safe, secure, and comfortable working environment. build operational sops; ensure the execution of workflows and operational processes of the live streaming studio. maintain continuous and organized communication with the local team managers and communicate periodically with clients and management. oversee company projects in the facility associated with the launch of new studios, managing their timeline, budget, and roadmap. ensure that quality and service standards are enforced; identify solutions and recommend system improvements. present periodic reports on the progress and prognosis of kpis; escalate issues when necessary. requirements: education: bachelor degree and above. essential experience in management of large teams (150 people and more). ability to manage live oper...
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