We operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. Growe welcomes those who are excited to: 1. Oversee daily operations, ensuring agent productivity and adherence to schedules; 2. Work with agents to provide real-time support and constructive feedback on performance; 3. Lead team meetings to share updates and reinforce training objectives; 4. Address escalated customer issues and manage emergency ticket handling when required; 5. Monitor customer interactions to maintain compliance with quality standards; 6. Track performance metrics, such as response and resolution times, to ensure efficiency; 7. Collaborate with other teams on projects aimed at improving support operations; 8. Manage project timelines, deliverables, and outcomes to support organizational goals; 9. Provide regular updates to senior management on support operations and project progress. We need your professional experience: 1. Proven experience in a leadership role within the gambling industry or in customer support department; 2. Strong leadership and team management skills; 3. Proficiency in customer support tools and technology; 4. Analytical skills for data-driven strategic planning; 5. Knowledge of industry regulations and best practices; 6. Advanced level of English (written and spoken). We appreciate if you have those personal features: 1. Strong organizational and prioritization skills to meet deadlines; 2. Excellent communication and interpersonal abilities; 3. Ability to work effectively in a fast-paced environment and handle pressure; 4. A collaborative mindset with excellent team-player abilities; 5. Proactive problem-solving skills to address complex issues promptly. We are seeking those who align with our core values: 1. GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; 2. DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; 3. BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow. Let’s work together! Let’s work together! #J-18808-Ljbffr