We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: 1. oversee daily operations, ensuring agent productivity and adherence to schedules; 2. work with agents to provide real-time support and constructive feedback on performance; 3. lead team meetings to share updates and reinforce training objectives; 4. address escalated customer issues and manage emergency ticket handling when required; 5. monitor customer interactions to maintain compliance with quality standards; 6. track performance metrics, such as response and resolution times, to ensure efficiency; 7. collaborate with other teams on projects aimed at improving support operations; 8. manage project timelines, deliverables, and outcomes to support organizational goals; 9. provide regular updates to senior management on support operations and project progress. we need your professional experience: 1. proven experience in a leadership role within the gambling industry or in customer support department; 2. strong leadership and team management skills; 3. proficiency in customer support tools and technology; 4. analytical skills for data-driven strategic planning; 5. knowledge of industry regulations and best practices; 6. advanced level of english (written and spoken). we appreciate if you have those personal features: 1. strong organ...
Join to apply for the customer support supervisor role at growe talents join to apply for the customer support supervisor role at growe talents our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: - oversee daily operations, ensuring agent productivity and adherence to schedules; - work with agents to provide real-time support and constructive feedback on performance; - lead team meetings to share updates and reinforce training objectives; - address escalated customer issues and manage emergency ticket handling when required; - monitor customer interactions to maintain compliance with quality standards; - track performance metrics, such as response and resolution times, to ensure efficiency; - collaborate with other teams on projects aimed at improving support operations; - manage project timelines, deliverables, and outcomes to support organizational goals; - provide regular updates to senior management on support operations and project progress. experience you'll need to bring: - proven experience in a leadership role within the gambling industry or in customer support department; - strong leadership and team management skills; - proficiency in customer support tools and technology; - analytical skills for data-driven strategic planning; - knowledge...
Join to apply for the customer support supervisor role at growe talents join to apply for the customer support supervisor role at growe talents our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: - oversee daily operations, ensuring agent productivity and adherence to schedules; - work with agents to provide real-time support and constructive feedback on performance; - lead team meetings to share updates and reinforce training objectives; - address escalated customer issues and manage emergency ticket handling when required; - monitor customer interactions to maintain compliance with quality standards; - track performance metrics, such as response and resolution times, to ensure efficiency; - collaborate with other teams on projects aimed at improving support operations; - manage project timelines, deliverables, and outcomes to support organizational goals; - provide regular updates to senior management on support operations and project progress. experience you'll need to bring: - proven experience in a leadership role within the gambling industry or in customer support department; - strong leadership and team management skills; - proficiency in customer support tools and technology; - analytical skills for data-driven strategic planning; - knowl...
Job summary the customer support supervisor role is a leadership position within the customer support team. this individual will oversee daily operations, ensure agent productivity, and provide real-time support to customers. key responsibilities - oversee daily operations, ensuring agent productivity and adherence to schedules; - work with agents to provide real-time support and constructive feedback on performance; - lead team meetings to share updates and reinforce training objectives; - address escalated customer issues and manage emergency ticket handling when required; - monitor customer interactions to maintain compliance with quality standards; - track performance metrics, such as response and resolution times, to ensure efficiency; - collaborate with other teams on projects aimed at improving support operations; - manage project timelines, deliverables, and outcomes to support organizational goals; - provide regular updates to senior management on support operations and project progress. requirements - proven experience in a leadership role within the gambling industry or in customer support department; - strong leadership and team management skills; - proficiency in customer support tools and technology; - analytical skills for data-driven strategic planning; - knowledge of industry regulations and best practices; - advanced level of english (written and spoken). personal qualities - strong organizational and prioritization skills to meet deadlines; - excellent communication and interpersonal abilities; - ability to work effectively in a fast-paced environm...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates to senior management on support operations and project progress. we need your professional experience: proven experience in a leadership role within the gambling industry or in customer support department; strong leadership and team management skills; proficiency in customer support tools and technology; analytical skills for data-driven strategic planning; knowledge of industry regulations and best practices; advanced level of english (written and spoken). we appreciate if you have those personal features: strong organizatio...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: create and manage dashboards and reports to support decision-making; analyze marketing data to assess traffic effectiveness; provide data discovery and interpret trends or patterns in complex data sets; collaborate with various stakeholders to identify key business metrics, perform kpis monitoring and analysis; manage bi processes from inception to completion (hypothesis testing, business planning etc.); ensure compliance with data governance and security policies; be responsible for preparing and presenting reports to senior management; support ad-hoc reporting and analysis requests. we need your professional experience: at least 3+ years of experience in analytics with strong data visualization skills; proven experience with bi tools such as tableau or power bi; knowledge of analytical events tracking approaches; understanding of data warehousing concepts and technologies; knowledge of sql and database management; proficiency in python or sas is desirable; high proficiency in reporting, analysis, and optimization; predictive analytics; experiences with ml/ai tools, models and agents. we appreciate those skills and personal features: desire to learn staying up-to-date with industry trends and technologies; excellent communication skills (ve...
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