Payment Operations Specialist As a Payment Operations Specialist, you will play a critical role in ensuring the smooth operation of our global payments platform. This is an exciting opportunity to join a fast-paced team that is passionate about delivering exceptional customer experiences. Key Responsibilities: - Monitoring and verifying the operation of our payment platform. - Collaborating with our engineering team to troubleshoot and resolve operational issues. - Interacting with partners to resolve operational issues. - Providing operational support to internal teams. - Sharing product feedback to improve the quality and efficiency of our global payments platform. Requirements: - BA in Economics, Business Administration, Finance, or equivalent. - Experience in payment operations, bank operations, and/or transaction processing. - Skilled in operational or technical support within a SaaS company or Fintech environment. - Ability to think analytically and address time-critical payments issues. - Proven ability to read, debug, and understand HTML code, API calls, etc. - Advanced Excel skills, including pivot tables, lookup functions, etc. - Familiarity with CRM systems (Salesforce, Zendesk). - Passionate about customer support and advocacy. - Excellent written and oral communication skills. - Detail-oriented and well-organized. Benefits: - Competitive benefits package. - Flexible workplace. - Career coaching. - Environment where diverse individuals can thrive and make an impact. About Us: We are a global business headquartered in the San Francisco Bay Area with offices around the world. Our mission is to build lasting connections with our customers and help them scale quickly by making payables strategic with operational, compliance, and financial controls. Accommodations: We champion inclusive teams where every voice counts. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups and maintain an equitable Talent Acquisition process that is free from discrimination.