Sea Logistics Reefer Operational Care Manager | Colombia | req127698 You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. YOUR ROLE The Sea Logistics Healthcare/Reefer Operational Care Manager is responsible for managing the Healthcare/Reefer Operational team(s). They are the expert in operational processes and drive a team to provide first-class services according to the global and national sea logistics standards. Responsible for operational excellence to support the growth, gross profit and indirect expenses for Healthcare/Reefer Team. Oversees and coordinates a team of Operations Supervisors, Team Leads and Specialists, within the Operational Care Center (OCC). Take the lead to optimize the operational process and KPI (Key Performance Indicators) performance within the team. The Operations Manager ensures that they provide the best operational support for the new business opportunities and improve underperforming business and are responsible for driving continuous improvement initiatives across the department. YOUR RESPONSIBILITIES - Provide Leadership and direction to the Operational Care team, including supervisors, while establishing and maintaining a positive employee experience. - Ensure that disciplinary and poor performance issues are dealt with quickly and correctly. - Ensure operational productivity KPI's are achieved or exceeded, while maintaining the highest level of data quality and compliance needs. - Collaborate with operations management for implementation of any process changes, while driving continuous improvement initiatives for the OCC. - Ensure regular alignment with operations management on proper KPI/productivity reporting and other applicable reports. - Review, understand and be knowledgeable of KN QSHE policies and regulations as well as GxP (Good Practices) compliance. - Attend frequent Business Review Meetings with each area Healthcare leader. - Immediately report all improvements, concerns, and failures to the correct National team. - Coordinate with national healthcare teams. Identify and communicate potential gaps in processes to OCC & - CCL Leadership Teams to continuously improve processes and practices to increase productivity and efficiency. YOUR SKILLS AND EXPERIENCES - Bachelor's degree in International Relations or a related field. - + 4 years of experience in reefer sea logistics operations. - + 2 years of experience in people management. - Commercial development experience is a plus. - Fluent in English. GOOD REASON TO JOIN At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now! ABOUT KUEHNE+NAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies. CONTACT Talent Sourcing Center nsa.tsc@kuehne-nagel.com