Hotelbeds is the world´s leading bedbank. The company’s proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller. Operating under the Hotelbeds brand in the wholesale channel and the Bedsonline brand in the travel agents channel, the company connects over 60,000 travel intermediaries across more than 140 source markets globally with travel providers in over 185 countries representing more than 170,000 hotels, 24,000 transfer routes and 18,000 activities. The company is headquartered in Palma de Mallorca, Spain. Roiback, specialist and leader in the management of the direct channel of hotel sales, is the first tech company from Spain being directly integrated into Book on Google, the engine’s solution to make the hotel research and booking process easier for consumers. This agreement aims to benefit Roiback’s clients by providing a higher conversion rate and a lower acquisition cost, and also to achieve better performance and a higher optimization on this service. Concurrently, and with the objective of offering better solutions to a changing industry where the weight of the metasearch engines is more and more relevant, Roiback has launched Metabase Pro, a specialized solution for the efficient management of the metasearch engines, that Roiback already offered with its reservation platform but from now will also be available for clients who do not use the BackHotel from Roiback. In the Press: “The Majorcan tech company Roiback is pioneer in Spain in integrating directly with Book on Google, the reservation tool from Google”. “This functionality improves the experience of the users, as it allows to book hotel rooms quickly and easily through travel partners”. “For the hotels, it increases their conversion and profitability and allow them to be present in some markets that, otherwise, would be difficult to reach”.This position sits within our Bedbank unit. JOB DESCRIPTION: El DCS es el principal punto de contacto entre el cliente y Roiback. Su misión fundamental es incrementar el nível de ventas de cada uno de los clientes de la cartera que administra; gracias a la optimización del marketing online de su canal directo de cada uno de sus productos disponibles, asesorándole en las nuevas tendencias del marketing online, competitividad y rentabilidad. Se cuidará con esmero el nível de servicio prestado al cliente, procurando gestionar con celeridad y exactitud las cuestiones que éste traslade respecto del servicio contratado con Roiback. Las principales funciones a cubrir son: - Soporte en la definición de objetivos para una cuenta.- Revisar continuamente que se cumplan los objetivos de venta y calidad de servicio acordados con el cliente- Diagnosticar periódicamente el nível de optimización de la cuenta en la comercialización online de su producto; definir y ejecutar el plan de acción que maximice los ingresos a través del canal directo; y reportar el estado de logro.- - Asesorar en planes de mejora de pricing y Revenue Management para el canal directo- Informar e implementar los nuevos productos de valor añadido que Roiback pone a disposición de sus clientes.- Atender las necesidades del cliente, directamente en cuanto a cambios en la comercialización de su producto, y en coordinación y seguimiento con los departamentos que se encargan de resolver el resto de solicitudes.- Aumentar el nível de fidelización: Mantener contacto con los responsables de la cuenta del cliente a través de llamadas periódicas y visitas presenciales; y evaluar continuamente el progreso y sus necesidades. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: - Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.