Unlock Global Opportunity with Deel We are the all-in-one payroll and HR platform for global teams. Our vision is to empower every person, team, and business to unlock their full potential in a rapidly changing world. With our AI-powered tools and fully owned payroll infrastructure, we support every worker type in 150+ countries, helping businesses scale smarter, faster, and more compliantly. Our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. Be Part of Our Success Story In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google. Dynamic Role, Dynamic Team You'll be the face and voice of Deel for our clients, both internally and externally. As a Customer Success Manager, you'll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client's business with Deel. What You'll Do - Accounts: You will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments. - Risk: Identify and flag risks that will lead to customer churn. - Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation. - Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders. - Responsible for providing a high-quality experience to our customers on a day-to-day basis. - Coordinate with internal stakeholders to ensure timely response and completion of customer requests. - Drive adoption of platform features that will lead to a better customer experience and better retention. Requirements - 2+ years of experience - You have a past history of elite performance - Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers - A strong desire to be in the technology space - A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them - Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations - A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility - Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards - Have a strong analytical foundation with the ability to manipulate and synthesize data - Are curious by nature and interested in making an impact