**Company Description** Label Insight is part of the Brandbank division of NielsenIQ and plays a crucial part in how we digitise, enhance and distribute data to clients and the wider NielsenIQ business. To help achieve this, we work with open data ecosystems in the cloud. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. We are looking for a highly motivated and talented Application Support Analyst to add to our Label Insight team! This is primarily a technical role with elements of support, customer service to the internal Nielsen Label Insight functions, ensuring that requests are processed efficiently to resolution or escalated to the relevant expert team as well as project support that will enable the business to deliver services to a global market. - Escalation point Application Support team for the global offices covering faults, advice and work requests around the Nielsen Label Insight internal systems. - Provide support for international offices after project delivery. - Become involved with planned projects and bespoke software releases to provide technical support for the new systems. - Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA. - System configuration, scripting and new user administration as required **Qualifications** - Experience in working within a service desk. - Analytical, methodical approach to information gathering and fault diagnosis. - Good level of face to face customer service experience. - Polite, with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals. - Exposure or basic knowledge and/or understanding of Microsoft SQL Database language. - Understanding of XML, JSON (preferred) **Additional Information** - Flexible working environment - Health insurance - Life assurance **Our Benefits** - Flexible working environment - Volunteer time off - LinkedIn Learning - Employee-Assistance-Program (EAP) **About NIQ** NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook **Our commitment to Diversity, Equity, and Inclusion