The Offer Join a well known brand within IT Services Excellent career development opportunities Leadership Role The Job What You’ll Own Oversee IT Support & Performance – Manage open IT support tickets daily, ensuring quick responses and efficient issue resolution. Drive Key Performance Metrics – Track and improve KPIs to enhance team performance and maintain high service levels. Foster Strong Remote Collaboration – Build solid communication channels with team members and end-users across different time zones. Resolve Complex IT Issues – Act as the escalation point for high-level technical challenges, providing expert guidance and support. Lead IT Projects – Manage and track IT initiatives, ensuring deadlines are met and quality standards are upheld. Ensure Security & System Maintenance – Conduct regular system reviews, implement updates, and enforce security best practices. Innovate & Improve Operations – Identify and implement new solutions to optimize IT processes and enhance team training. The Profile What You Need Proven experience managing global IT teams with a deep understanding of remote team dynamics. Technical expertise in Office 365, Azure, Intune, and network troubleshooting (SonicWall experience is a plus). Strong multitasking ability , balancing various IT disciplines and projects simultaneously. Exceptional leadership & communication skills to guide teams and collaborate across time zones. Strategic mindset —able to manage high-level IT operations without getting pulled into daily technical tasks. Advanced technical proficiency (must meet Level 3 Technician standards). Passion for technology & innovation , always looking for better ways to improve IT systems and team performance. A strong educational background in Information Technology or a related field. This work-from-home role is perfect for a dedicated IT professional ready to lead a dynamic global team. If you love solving complex IT challenges, driving innovation, and inspiring a team to excel, we want to hear from you! The Employer Our client aims to redefine remote staffing through a unique matchmaking approach. Bridging global talent with American companies, our client manage team synergy, attendance, payments, and foster lasting business-staff relationships.