Debt Recovery Professional This is a dynamic expansion of our Finance team in Bogotá, Colombia—our largest engineering hub in the Americas. We are looking for a professional to manage a portfolio of complex and strategic customer accounts. The primary focus will be on recovering outstanding debts from individuals and businesses, ensuring timely payments, and maintaining positive customer relationships. Responsibilities include resolving payment issues, addressing customer requests within the assigned portfolio or territory, providing requested data to clients and internal departments, researching payments and unallocated cash, contacting clients to follow up on overdue payments, and overseeing all transversal reporting requirements for the team. In this role you'll execute dunning procedures by reviewing exclusion proposals, sending dunning letters, implementing credit holds, initiating suspension, reactivation, and termination of services as deemed appropriate from customer actions on outstanding debt. You'll also answer customer questions, provide invoice copies and contracts as necessary to facilitate customer payment, work with customers by phone and email to get remittance details, reconcile payment discrepancies, request corrective actions to decrease aging and increase cash flow, identify unapplied payments, recommend adjustments or refunds as appropriate, collaborate with billing and other internal stakeholders to resolve customer issues that prevent them from paying, conduct calls with respective sales managers and customer accounts payable to review outstanding debt and resolve issues that may hinder payment of invoices, and provide backup support to respective collection team members as needed. As a key member of our Finance team, you'll analyze deviations of Key Performance Indicators (KPIs) on a month-to-month basis and identify continuous improvement ideas to increase efficiency of the Accounts Receivable process. You'll also execute all transversal reporting needs of the team such as aging, KPI and performance analysis, etc. Requirements: - 3-5 years of experience in business-to-business collections and/or customer service in a high-volume, fast-paced corporate environment - Experience working in international business settings and service centers - Demonstrated ability to work independently and take initiative - Strong analytical skills with attention to detail - Clear and professional communication skills, with effective negotiation abilities - Well-organized with strong critical thinking and problem-solving skills - Proficient in Microsoft Office tools, including Outlook, Excel, and Word - Skilled in reporting and data analysis, with experience using Macros, Power BI, and Celonis - Working knowledge of SAP or similar ERP systems - Proficient in English, with fluency at a C2 level or equivalent Benefits: - Competitive remuneration package, including salary, bonus, equity, and benefits - Opportunity to work from anywhere, onsite, hybrid, or fully remote - Professional development opportunities to broaden your knowledge and enhance your skills with online learning hubs packed with technical and soft skills training - Join a diverse and inclusive workplace, part of a global organization shaping the future of travel technology What we can offer you: Awarding rewarding career growth and contributing towards innovative solutions and supporting customers in the Americas. Working at Amadeus, you will find - A mission-critical purpose - At Amadeus, you will be powering the future of travel and pursuing an extraordinary purpose. - A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. - Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. - A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. - A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. - A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. - A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.