Job Overview We're looking for a proactive, customer-focused professional to join our team. This role offers flexibility and independence while contributing to the automation of processes that enhance client services. This is an exciting opportunity to foster strong client relationships, guide onboarding processes, and implement AI-powered solutions to improve efficiency and client outcomes. Key Responsibilities - Explore and integrate AI technologies into day-to-day operations to enhance efficiency and elevate client experiences. - Act as the primary contact for clients and their employees, addressing inquiries and resolving issues with professionalism. - Build and nurture strong relationships by understanding client goals and identifying ways to enhance their experience. - Guide clients through a seamless onboarding process. - Conduct regular check-ins to assess satisfaction, uncover needs, and recommend tailored solutions. Requirements - Experience: 1–2 years in customer service or account management, preferably in industry or related field. - Communication: Strong written and verbal communication skills, with the ability to connect and build trust with clients. - Problem-Solving: A systems thinker who can analyze complex topics, identify root causes, and implement scalable solutions. - Organizational Skills: Proven ability to manage multiple tasks and meet competing deadlines in a fast-paced environment. - Self-Motivation: High level of accountability, attention to detail, and a drive to succeed independently. Why It's an Opportunity Collaborate with a passionate and experienced team working together to achieve common goals.