Bilingual customer service representative we are seeking a highly skilled and customer-focused individual to join our team as a bilingual customer service representative. in this role, you will be responsible for answering customer inquiries, resolving issues, and providing exceptional service to clients....
As a seasoned customer care expert, you will be responsible for optimizing supply chain operations at our distribution center in colombia. this pivotal role requires the implementation of global customer care strategies and best practices to ensure exceptional customer satisfaction while maintaining efficiency and cost-effectiveness. main responsibilities - to design and execute strategic plans for supply chain optimization, providing key inputs to business plans and participating in the regional supply chain strategy definition. - to implement crafted supply chain strategies, ensuring seamless alignment with the business and driving continuous improvement through diligent monitoring and optimization of key performance indicators (kpis). function management - to oversee crisis management and emergency response protocols, ensuring preparedness and effective mitigation of logistics and supply-related incidents. - to manage day-to-day interactions between the customer service, planning (demand & supply), warehouse and foreign trade departments, ensuring effective coordination and collaboration among these areas. - to resolve complex or escalated customer issues by investigating complaints, coordinating with other departments, and finding appropriate solutions promptly. key skills and qualifications - bachelor's degree in engineering, supply chain management, operations management, or related discipline. - mba or master's degree in a technical field is preferred. - 7-10 years of experience in manufacturing operations with strong background in supply chain management and/o...
Job description this is a remote position offering a unique blend of customer service and administrative responsibilities. you will serve as the first point of contact for customers seeking window replacement services, managing the entire customer journey from initial inquiry to appointment scheduling. beyond customer service, you will function as an administrative backbone for the sales team, ensuring smooth operations and proper lead management. this role offers the flexibility of working from home while being an integral part of a growing business where your contributions directly impact company success. the ideal candidate will have excellent verbal communication skills in english with professional phone presence. previous customer service experience, particularly in phone-based roles within service industries, is highly valued. familiarity with crm systems and accurate data entry skills are essential for this role. a background in appointment setting and sales support activities is preferred. - key responsibilities: - answer incoming phone calls from homeowners interested in window replacement and impact window services - handle outbound follow-up calls on website form submissions and marketing leads to maximize conversion opportunities - professionally collect customer information and accurately input all data into the system - schedule appointments for sales representatives to visit customers' homes for quotes and consultations - efficiently assign leads to available sales team members based on their schedules and availability - coordinate automated text mes...
About the role we are seeking a dedicated professional to join our team as a bilingual customer service agent. in this role, you will be responsible for providing exceptional customer service and support to our clients from around the world. job description - manage responses to internal and external customers in a timely manner, ensuring efficient administration of cases generated through the crm service cloud platform of the salesforce suite. - provide service and support in the resolution of account closure cases, guaranteeing resolution and continuity of service excellence. - prioritize claims and incidents reported by customers, acting with urgency, and maintaining traceability from start to finish. - train, coach, and guide customers remotely in iron mountain service interaction, enabling the generation of high levels of service experience to efficiently and effectively support their business processes. - coordinate and establish an efficient interaction with the different areas of operations and business of the company, to maintain a collaborative work impacting the excellence of service experience to our customers. - promote new technologies defined by the company, taking advantage of recurring instances of customer contact. required skills and qualifications - academic bachelor's degree - advanced english at a conversational, reading, and writing level (b2+ and above) - minimum 1 year of experience in areas of service or customer service and/or call center - desirable training related to handling, improvement, and process management - high analytical skills - ...
Transform your career with a dynamic role as a bilingual customer service agent. we are seeking an exceptional individual to join our team in providing expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. about the opportunity this exciting opportunity involves attending and supporting customers from the customer care department, executing daily tasks involving customer care and support according to global strategies and standards delivering an extraordinary service experience. responsibilities - manage responses to internal and external customers, in a timely manner, through the efficient administration of cases generated through the crm service cloud platform of the salesforce suite and those defined for continuity and service attention. - provide service and support in the resolution of account closure cases, to ensure resolution and provide continuity of service excellence. - prioritize claims and incidents reported by customers, acting with a sense of urgency, and maintaining traceability from start to finish. - train, coach and guide customers remotely in iron mountain service interaction, enabling the generation of high levels of service experience to efficiently and effectively support their business processes. - coordinate and establish an efficient interaction with the different areas of operations and business of the company, to maintain a collaborative, collaborative work impacting the excellence of service experience to ...
We're looking for a skilled professional to join our team as a digital onboarding expert. this role is perfect for someone who enjoys working with customers and helping them achieve their goals. "> job description in this position, you will be responsible for ensuring a seamless onboarding experience for new clients. your mission will be to empower them with the knowledge and skills needed to succeed in their elearning projects. - onboard new clients by providing personalized training sessions and webinars. - work closely with our customer success managers to monitor client health scores and ensure they stay on track with their success milestones. - help optimize and develop our current onboarding process to improve client satisfaction. required skills and qualifications - excellent command of english language. - bachelor degree or higher. - 0-1 years of relevant working experience. - natural ability to teach. - excellent listening- and organizational skills. benefits - remote setup. - join a dynamic, international team in a fast-growing scale-up where you can make an immediate impact. - career framework and growth coaching. - develop yourself in the direction you love most. - ai-first company - get hands-on experience with the latest ai technologies....
About our company: we are a leading provider of outsourced digital services and customer experience solutions to top technology companies. our mission is to help our clients protect and grow their brands by delivering high-quality support and services....
Job description we are seeking a trade support specialist to drive value and enhance service for our customers while optimizing supply chain efficiency. you will leverage both internal and customer data to refine plans and support joint initiatives with our strategic partners. the ideal candidate will have experience in customer service & logistics, strong analytical and problem-solving abilities, and proficiency in sap and ms office suite. key responsibilities: - serve as the primary point of contact for your assigned customer portfolio. - manage and resolve escalations related to complaints and disputes, ensuring maximum customer satisfaction through effective issue resolution. - contribute to achieving business and commercial objectives by meeting customer service targets, supporting continuous improvement initiatives, and fostering collaborative relationships across functions and with customers. - work closely with the order fulfillment team to monitor and report on key performance indicators (kpis), including conducting root-cause analysis and implementing improvement initiatives. - utilize customer data to monitor supply availability, depot-to-distributor service levels, stock holding, and promotional sales performance. - implement and manage cmi or vmi programs to optimize inventory levels and ensure product availability at customer locations. - apply a commercial approach to identify opportunities for mutual growth, leveraging customer insights and market trends. - collaborate with the supply chain team to ensure seamless execution of customer orders and effici...
Join our global team of customer support professionals and thrive in a dynamic, multicultural environment. our vision is to deliver exceptional technical support and customer experiences for top-tier tech companies worldwide. the role involves providing timely, expert assistance to clients via multiple communication channels, including calls, chats, and emails. you will work closely with developers and other departments to ensure seamless platform performance and maintain up-to-date knowledge of our clients' products and services. to succeed in this position, you must possess excellent english language skills (at least c1 level for both spoken and written), prior experience in customer service, analytical and research capabilities, a positive attitude, and the ability to work independently. we offer a range of benefits, including flexible schedules, opportunities for remote work, inclusive international environments, competitive compensation in usd, and paid training and probation periods. join us and take the first step towards an exciting career in customer support!...
Job overview we are seeking a skilled professional to augment customer relationships and expedite revenue recognition by performing assigned tasks within the quote to cash process domains. key responsibilities 1. perform assigned tasks under strict supervision to support an assigned geography, global account or customer segment. 2. augment customer relationships and expedite revenue recognition. required skills and qualifications - 1 year experience in customer service, preferably within the high-tech sales or service industry. - halliburton experience in distribution or finance administration and familiarity of the sales administration and financial aspects of the business is favorable. - completion of an undergraduate degree in business is preferred. benefits halliburton offers a competitive compensation package and opportunities for career growth and development. additional information this role has minimal impact on the viability of the organization, and errors can be corrected by supervisors. pre-sales, sales, operations...
Job summary we are seeking a highly motivated seasonal customer support associate to join our team. as a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels. key responsibilities - answer inbound calls and respond to customer inquiries in a professional and courteous manner. - resolve customer complaints and concerns in a timely and effective manner. requirements - great attitude and ability to work in a fast-paced environment. - advanced english skills and proficiency in written and verbal communication. - empathy and strong interpersonal skills to effectively interact with customers. what we offer - a competitive salary. - a 45-hour workweek with two days off per week. - 100% paid training from day one. - a seasonal contract with opportunities for growth and development. - the chance to work in a dynamic and supportive team environment. we offer a unique opportunity for individuals who are passionate about delivering exceptional customer experiences. if you have the skills and enthusiasm to excel in this role, we encourage you to apply....
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