As a seasoned customer care expert, you will be responsible for optimizing supply chain operations at our distribution center in Colombia. This pivotal role requires the implementation of global customer care strategies and best practices to ensure exceptional customer satisfaction while maintaining efficiency and cost-effectiveness. Main Responsibilities - To design and execute strategic plans for supply chain optimization, providing key inputs to business plans and participating in the regional supply chain strategy definition. - To implement crafted supply chain strategies, ensuring seamless alignment with the business and driving continuous improvement through diligent monitoring and optimization of key performance indicators (KPIs). Function Management - To oversee crisis management and emergency response protocols, ensuring preparedness and effective mitigation of logistics and supply-related incidents. - To manage day-to-day interactions between the Customer Service, Planning (Demand & Supply), Warehouse and Foreign Trade departments, ensuring effective coordination and collaboration among these areas. - To resolve complex or escalated customer issues by investigating complaints, coordinating with other departments, and finding appropriate solutions promptly. Key Skills and Qualifications - Bachelor's degree in engineering, supply chain management, operations management, or related discipline. - MBA or master's degree in a technical field is preferred. - 7-10 years of experience in manufacturing operations with strong background in supply chain management and/or materials management as well as customer service. - 3-5 years of progressive experience in people management. Benefits - Annual bonus - Pre-paid healthcare coverage - Career development opportunities - International working environment About Us We are a global leader in the creation of flavors and fragrances that touch people's lives. Our team thrives in an inspiring culture where collaboration, learning, and innovation come together. We value diversity and strive to create an inclusive environment where everyone can contribute and grow.