Transform your career with a dynamic role as a Bilingual Customer Service Agent. We are seeking an exceptional individual to join our team in providing expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. About the Opportunity This exciting opportunity involves attending and supporting customers from the Customer Care department, executing daily tasks involving customer care and support according to global strategies and standards delivering an extraordinary service experience. Responsibilities - Manage responses to internal and external customers, in a timely manner, through the efficient administration of cases generated through the CRM Service Cloud platform of the Salesforce suite and those defined for continuity and service attention. - Provide service and support in the resolution of account closure cases, to ensure resolution and provide continuity of service excellence. - Prioritize claims and incidents reported by customers, acting with a sense of urgency, and maintaining traceability from start to finish. - Train, coach and guide customers remotely in Iron Mountain service interaction, enabling the generation of high levels of service experience to efficiently and effectively support their business processes. - Coordinate and establish an efficient interaction with the different areas of operations and business of the company, to maintain a collaborative, collaborative work impacting the excellence of service experience to our customers. - Promote new technologies defined by the company, taking advantage of recurring instances of customer contact. Qualifications An academic bachelor's degree is required. Advanced English skills at a conversational, reading and writing level (B2+ and above) are also necessary. Additionally, we require a minimum 1 year of experience in areas of Service or Customer Service and/or Call center. Desirable training related to handling, improvement and process management, high analytical skills, good use of office tools and excellent writing skills are also preferred. Benefits - A competitive Total Reward package to support your career development and personal well-being. - A supportive system where you have a safe place to voice your opinion, share feedback and be truly authentic. - A global connectivity to learn from over 26,000 teammates in 52 countries. - A winning team that embraces diversity, inclusiveness and our differences. - A Monday through Friday workday under the hybrid mode of Telework (Remote and occasional in-office attendance). Career Advancement Opportunities: Our commitment to employee growth and development means that you will have access to a wide range of opportunities for professional development and advancement within the organization. Diversity and Inclusion: We believe that a diverse and inclusive workforce is essential to our success and strive to create an environment where everyone feels valued and respected. About Us We are a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Our goal is to provide innovative and secure solutions that meet the evolving needs of our customers.