Job Description We are seeking a Trade Support Specialist to drive value and enhance service for our customers while optimizing supply chain efficiency. You will leverage both internal and customer data to refine plans and support joint initiatives with our strategic partners. The ideal candidate will have experience in Customer Service & Logistics, strong analytical and problem-solving abilities, and proficiency in SAP and MS Office suite. Key Responsibilities: - Serve as the primary point of contact for your assigned customer portfolio. - Manage and resolve escalations related to complaints and disputes, ensuring maximum customer satisfaction through effective issue resolution. - Contribute to achieving business and commercial objectives by meeting customer service targets, supporting continuous improvement initiatives, and fostering collaborative relationships across functions and with customers. - Work closely with the order fulfillment team to monitor and report on key performance indicators (KPIs), including conducting root-cause analysis and implementing improvement initiatives. - Utilize customer data to monitor supply availability, depot-to-distributor service levels, stock holding, and promotional sales performance. - Implement and manage CMI or VMI programs to optimize inventory levels and ensure product availability at customer locations. - Apply a commercial approach to identify opportunities for mutual growth, leveraging customer insights and market trends. - Collaborate with the supply chain team to ensure seamless execution of customer orders and efficient delivery of products. Requirements: - Proven experience in Customer Service & Logistics with direct customer interaction. - Experience in the fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) industry. - Strong analytical and problem-solving skills. - Proficiency in SAP and MS Office suite, Power BI desirable. - Strong customer focus with exceptional influencing and communication skills. - Demonstrated commercial acumen and understanding of customer business drivers. - Solid understanding of supply chain principles and practices. - Strong focus on delivering productivity gains, superior service, and achieving key performance indicators (KPIs). Benefits: - Analytical profile. - Intermediate English level. - SAP and Power BI management. - No relocation support available. Location: Cali or Bogota. Mondelēz International is an equal opportunity employer. We work under a hybrid model, where our offices offer a space for connection, collaboration, and co-creation. Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation. This role requires a team player with a proactive mindset, accountability, and flexibility. What You Will Bring: - A desire to drive your future and accelerate your career. ],