We are currently looking for a skilled Team Leader to oversee the day-to-day operations of our workforce management team. This is an exciting opportunity for a motivated and results-driven professional to lead a talented team and contribute to the company's continued growth and success. As a Team Leader, you will be responsible for ensuring the productivity and effectiveness of your team in achieving departmental goals. You will provide guidance, coaching, and support to team members to enhance their skills and performance. In addition, you will oversee the scheduling and real-time management of staffing resources to ensure optimal coverage and service delivery. Collaboration with other departments, such as Operations and Human Resources, is also crucial to address staffing needs and optimize workforce performance. You will analyze workforce data and trends to identify opportunities for improvement and implement strategies to enhance efficiency and effectiveness. Maintaining accurate records and monitoring key performance indicators (KPIs) will also be essential to evaluate team performance and identify areas for improvement. This role offers a unique chance to work in a fast-paced environment and manage multiple priorities simultaneously. Job Requirements - Bachelor's degree in Business Administration, Statistics, or related field - Proven experience in workforce management or related field, with at least 1-3 years in a leadership or supervisory role - Minimum experience as RTA: 1 Year - Proficiency in workforce management software (e.g., Verint, Genesys, Aspect) and Microsoft Excel Benefits - Indefinite term contract + benefits according to law - Professional growth in the company (professional career) - Biweekly payments - Immediate hiring - Full availability + 2 days off per week - WFO About Us We are a multinational company that works in the telecommunications sector or BPO focused on customer service. We want you to be part of this great team. We are committed to delivering innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. We employ over 11,000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics. We follow Six Sigma rigor for process improvements and have certifications like ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402. EEO Policy We provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status.