Superside is the creative accelerator for ambitiousSMBs, delivering top-tier design and marketing solutions at scale. Our SMB customers are a key part of our growth, and this role isall about helping them thrive. You'll own a portfolio of ~30accounts, ensuring they get maximum value from Superside—drivingadoption, deepening engagement, and uncovering expansionopportunities. This role requires a balance of high-touchrelationship management and scalable strategies, using smartprocesses and technology to create an exceptional customerexperience. This role is different from a Customer Supportposition. It requires a proactive approach to our customers,understanding their strategy and future needs before any issuesarise. Candidates who will succeed in this role have first andforemost experience with account management and a truecustomer-centric mindset. What you'll do: 1. Own and grow aportfolio of ~30 SMB customers, ensuring retention, satisfaction,and expansion. 2. Lead customers through onboarding, training, andadoption to maximize their use of Superside. 3. Identifyopportunities to expand services and drive customer growth. 4. Partner with creative, operations, and support teams to resolveissues and optimize outcomes. 5. Build and execute scalable successstrategies to keep engagement high across multiple accounts. 6. Analyze customer trends, flag risks early, and proactively offersolutions. What you'll need to succeed: 1. 5+ years incustomer-facing roles (account management, CSM, or similar),ideally in a creative agency or SaaS. 2. Bachelor's degree inMarketing, Business, Communications, or a related field. 3. Strongverbal and written communication skills—clear, confident, andpersuasive. 4. Proven ability to build trust, manage expectations,and drive engagement. 5. Understanding of design trends, marketingchannels, and creative workflows. 6. Ability to align creativeservices with small business challenges and growth needs. 7. Skilled at managing multiple accounts while ensuring structured,personalized engagement. 8. Data-driven mindset with experienceusing insights to shape success strategies. 9. Experience with CRMtools (e.g., Salesforce, Planhat) and AI-powered customer successplatforms is a plus. Superside's vision is to create more equalopportunities globally by accelerating the world’s transition toonline work. With that in mind, we’ve built a natively remotecompany enabling us to attract the best talent no matter where theyare. About Superside Superside is a revolutionary way forbusinesses to get good design done at scale. Trusted by 450+ambitious companies, Superside makes design hassle-free formarketing and creative teams. By combining the top 1% of creativetalent from around the world with purpose-built technology and therigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, withmore than 700 team members working across 57 countries and 13timezones. Learn more at superside.com Diversity, Equity andInclusion We’re an equal opportunity company. All applicants willbe considered regardless of ethnicity, appearance, religion, genderidentity, sexual orientation, national origin, veteran ordisability status. #J-18808-Ljbffr Customer Service