Job Description: Job Title: Account Manager - Digital Marketing Position Type: Full Time Working Hours: EST About Pavago At Pavago, we are hiring for one of our clients in the digital marketing and SEO industry. This role is ideal for relationship-driven professionals with strong account management skills, who understand how SEO and website services work in the ecommerce space. You'll be the trusted partner for US-based B2C ecommerce clients-ensuring their needs are met, expectations are exceeded, and they remain long-term, satisfied partners. While you won't be executing SEO yourself, your ability to understand strategy, explain results, and coordinate with internal teams will be essential to success. Responsibilities Account Management & Relationship Building - Serve as the main point of contact for assigned US-based ecommerce clients, fostering strong and lasting relationships. - Understand client business goals, challenges, and priorities, ensuring strategies align with their vision. - Conduct regular check-ins via Zoom or Slack to provide updates, gather feedback, and maintain engagement. Client Retention & Satisfaction - Proactively address client concerns and identify opportunities to enhance service value. - Monitor account health and take action to ensure high client retention and satisfaction. - Guide clients through renewals, upsells, and service expansion discussions. Campaign Oversight (SEO & Website Services) - Oversee delivery of SEO and website service projects in collaboration with internal teams. - Ensure strategies are executed on time, meet quality standards, and align with client objectives. - Translate technical SEO and website performance insights into clear, actionable recommendations for clients. Collaboration & Internal Coordination - Work closely with SEO specialists, developers, and content teams to ensure smooth execution of client deliverables. - Provide internal teams with accurate client feedback, priorities, and timelines. Performance Reporting & Insights - Review reports from Google Analytics, Google Search Console, and other tools to understand campaign results. - Highlight trends, wins, and areas for improvement in a way that clients can easily understand. What Makes You a Strong Candidate - Account Management Expert: Proven success managing B2C ecommerce clients and maintaining strong long-term partnerships. - SEO & Website Service Understanding: You can confidently discuss how SEO works, key performance metrics, and website optimization basics. - Retention Focused: You know how to keep clients engaged, happy, and renewing their contracts. - Clear Communicator: Able to explain complex concepts in simple terms and maintain professional communication aligned with US client expectations. - Organized & Detail-Oriented: Skilled at managing multiple accounts and keeping track of deliverables. - Tech-Savvy: Comfortable using tools like Zoom, Slack, Zoho, and Kixie for communication and task management. Required Experience and Skills - 3-5 years of experience in account management or client success within a digital marketing or SEO agency. - Understanding of ecommerce platforms, particularly Shopify. - Knowledge of SEO principles and website optimization. - Proficiency with Google Analytics and Google Search Console. - Strong verbal and written communication skills with a neutral accent. - Prior experience working with US-based B2C clients. What Does a Perfect Day Look Like? You start your morning reviewing performance updates for your accounts, then hop on a Zoom call to discuss campaign results with a client. You check in with the SEO team to ensure a site audit is on track, and later that afternoon, you help onboard a new ecommerce client-setting expectations and getting them excited about the journey ahead. Every interaction you have helps strengthen client trust and retention. Interview Process * Initial Phone Screening - Quick discussion about your background and fit. - Video Interview - Deeper dive into your account management style and digital marketing knowledge. - Client Interview - Meeting with the client to confirm alignment. - Background Checks - Verification of prior work and references. Ready to Apply? If you're passionate about building strong client relationships, driving retention, and ensuring ecommerce brands succeed through SEO and website services, we'd love to hear from you.