Job Title Benefits and Leave Experience Advisor is responsible for the accurate and timely execution of employee leave data changes. Key Responsibilities - Champion a customer-focused culture to leverage broader Bank relationships, systems, and knowledge. - Enter/process employee leave status changes in HR systems throughout the leave process. - Ensure data accuracy and integrity of employee records through established internal control mechanisms. - Respond to inquiries pertaining to specific employee leave events and answer escalated issues from different stakeholders. - Run regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLAs). - Seek opportunities to improve operational effectiveness and propose recommendations to Lead, Managers, and Senior Manager, Benefits & Leaves Experience. - Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Requirements - Post-secondary Degree or Diploma in Business or Human Resources or pursuing education in related field. - CHRP designation is considered an asset. - Experience in a call/contact Centre or in a customer focused area is an asset. - Knowledge of Benefits functions would be an asset. - Knowledge of HR transactions and Pay cycle impacts. - Deep understanding and knowledge of Bank policies and procedures. - Strong knowledge of Organizational structure and complexity. - Strong team player skills – experience with working with teams. - Attentive to details and deadlines; ability to manage multiple priorities. - Experience with transaction processing and data management. - Experience in conflict / issue resolution. Location Bogota, Colombia Scotia GBS is a company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy. At Scotia GBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.