Coupa empowers businesses to improve operating margins through its AI-driven total spend management platform. Our team is looking for a skilled Technical Support Specialist to contribute to exceeding customer expectations and fostering their success in a dynamic global environment. Key Responsibilities: - Provide expert guidance on best practices to customers. - Assist with troubleshooting technical issues, including SQL, Linux, Unix, and other Operating Systems. - Collaborate with other teams for customer success and development knowledge articles. - Manage customer production environments efficiently. - Articulate complex solutions clearly to customers. Requirements: - Excellent written and verbal communication skills. - A strong understanding of technical concepts and software applications. - Ability to work effectively in a fast-paced support environment. - Familiarity with scripting languages and web technologies. - Experience working directly with external customers in a support role. Benefits: - Pioneering technology and a collaborative culture drive our success. - We value transparency, openness, and a shared commitment to excellence.