**Senior Solutions Consultant** Genesys is currently recruiting for a Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision-makers. Responsibilities of the role include (But not limited to) Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions: - Managing assigned prospects/customers to help progress sales opportunities. - It will position messages in the evolution cycle of customers on-premise towards 100% Cloud models. - Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions. - Ensuring Sales Account Executives are being supported properly. - It should support the positioning of our brand with our network of channels in the region through education, sharing resources, supporting the positioning and defense of our proposal. How does the Solutions Engineer engage in opportunities? - They seek to understand customer requirements through consultative discovery efforts. - Using a service design methodology, they uncover gaps in the customer experience (CX). - They work with the customer to co-create solutions to bridge the CX gaps. - They bring a unique perspective in matching Genesys solutions to customer requirements. - They are able to address the needs of both business and technical influencers. - They are effective at handling objections and demonstrating the value. Why consider this role? - Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership. - Genesys is a high-growth software leader with exceptional future upside. - You will learn new technical concepts, new ways to identify problems and turn them into valuable solutions for customers. - Work with talented colleagues that will help you increase your knowledge and experience in the industry. **Requirements**: - Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote. - Strong time-management and organization skills. - Ability to multi-task and manage multiple streams of work simultaneously. - Strong written and verbal communication skills. - Ability to work and communicate effectively with internal stakeholders. - Analytical ability (analyzing and reporting skills). - Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.). - Proven record of meeting/exceeding established goals. - Ability to communicate and present to Genesys management as required. - 5+ years previous business experience in one or more of the following areas: - Software specific Solutions Engineering. - Consulting experience in a software environment. - International experience in Solutions Engineering or consulting experience is a plus. - Enterprise software or contact center industry experience a plus. **Covid-19**: Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines. As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated. **About Genesys**: **Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.