Job Description The WFM professional services engineer has the following duties: Installation and configuration of NICE software solutions at customer’s site and Cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. Resolve technical issues related to application implementation and supports trouble shooting of product functionality. Integrate NICE software solutions to customer’s information technologies (LDAP, SSO, ACD vendors, HR platforms). Perform acceptance test to ensure that all components of the technical architecture are properly implemented. Provide technical support and technical quality control throughout all stages of the projects. Contribute to work plan creation and specification. Qualifications Must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. Nice Solutions : • Experience with the Installation and Integration of Nice WFM solutions into Customer Environments. • Experience with IEX/NICE Advanced Solutions – Forecasting/Scheduling, LDAP, SSO, ACD Integrations, DB migrations, Smart Sync, Disaster Recovery or HA solutions Server Technology: • RedHat Linux is a MUST: Configuration, navigation, and terminology. • WINDOWS SERVER is desirable • Apache. •Active Directory, Security Policies, Hardening, Encryption. • Virtual Servers - VMWare, VMotion • Authentication: LDAP, SSO. • Batch & PS scripting is desirable. SQL technology: • Microsoft SQL server/Oracle/PostgreSQL Configuration. • Maintenance – Backups and Recovery, Security. • Scripting – Basic Queries and Updates knowledge Networking: • Network Principles – 7 Layer OSI Model, TCP, UDP • Network Devices – NICs, Switches, Routers, MPLS • Troubleshooting – Sniffers and various other Network Testing and Analysis tools Telephony: • Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco • CTI Experience - Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens Call-Bridge, Cisco Tapi and ICM, Genesys • VoIP Experience – Avaya, Cisco, Nortel Additional Information This is a hybrid position in Bogotá, Colombia. Enjoy the benefits of working at a certified Great Place To Work company.