We are seeking a highly skilled Educational Operations Manager to join our team. The successful candidate will play a key role in providing the necessary organization and communication required for a healthy and successful working environment. As a crucial member of our global operations team, you will be responsible for ensuring the performance and productivity of our foreign language trainers based all around the world. You will work closely with internal teams to provide solutions if issues arise and conduct quarterly performance reviews of trainers. This is an exciting opportunity to work in a fast-growing, multi-talented, diverse global company that values growth, celebrates individuality, and empowers everyone with an equal voice. Key Responsibilities: - Manage a team of approximately 50 trainers based all around the world - Ensure consistent and high-quality lesson delivery on a mass scale - Ensure trainer compliance with internal KPIs - Propose and follow up on trainer performance improvements - Take the lead in team recruitment activities - Oversee HR aspects of the trainer team - Coordinate with internal teams to provide solutions if issues arise - Conduct quarterly performance reviews of trainers Requirements: - Minimum of 3-5 years of managerial experience - Bilingual English/Spanish - Excellent communication, leadership, and interpersonal skills - Ability to quickly adapt to changing business needs and processes - Ability to multitask and work under pressure - Experience in teaching is a plus - Experience in working in multicultural environments is a plus - Bachelor's or College degree What We Offer: - A dynamic and supportive work environment - The opportunity to work with amazing colleagues who truly care about each other - The opportunity to interact in a diverse company culture with colleagues from more than 20 countries - Constant training and access to learning all the languages offered within our platform