Job Description: Employment Type: Full-Time Working Hours: EST About Pavago We are currently seeking a detail-oriented Account Manager to support our client services team. This key role involves overseeing client onboarding, improving service levels, reducing call volume, and ensuring that marketing and communications processes are effectively implemented. The ideal candidate will bring strong communication, organizational, and project management skills, as well as the ability to handle a high volume of meetings and multiple client accounts. Responsibilities - Client Onboarding and Setup: Lead and manage the onboarding process for new clients, ensuring all systems and marketing workflows are configured accurately and efficiently. - Client Communication & Relationship Management: Serve as the main point of contact for clients, managing 25-30 meetings per month, addressing inquiries, concerns, and requests with professionalism and clarity. - Service Optimization: Improve client experience by enhancing service levels and reducing the volume of inbound calls through better process design and proactive communication. - Workflow Oversight: Streamline and manage end-to-end processes, including tracking, performance reporting, and workflow standardization, to drive consistency, efficiency, and high-quality results. - Reporting & Insights: Deliver regular reports and insights, highlighting performance metrics, KPIs, and strategic recommendations. - Issue Resolution: Quickly troubleshoot and resolve any operational or performance-related issues. What Makes You a Perfect Candidate - Proactive Problem Solver: You anticipate and resolve issues before they escalate. - Organized Multitasker: You're able to manage multiple client accounts and projects without missing important details. - Collaborative: You work seamlessly with cross-functional teams and ensure alignment. - Client-Focused: You always put the client first and strive to deliver excellent service. - Data-Driven: You use insights and analytics to guide decisions and improve operations. - Process-Oriented: You follow structured workflows and continuously look for ways to improve them. Requirements and Skills - Experience: Minimum of 3 years in account management. - Language Proficiency: Excellent verbal and written English communication skills. - Project Management Tools: Familiarity with tools such as CRM platforms, project management systems, and analytics dashboards. - Time Management: Strong ability to prioritize, meet deadlines, and manage competing demands. - Attention to Detail: High accuracy in managing client onboarding, tracking, and reporting. - Adaptability: Comfortable working in a dynamic, fast-paced, client-facing environment. Interview Process - Initial Phone Call: Engage in a brief conversation to understand your experience and suitability for the role. - Video Interview: Dive deeper into your professional background and assess your skills in a 30-minute call. - Final Client Interview: Have a comprehensive discussion with our client to ensure mutual alignment. - Background Checks: Conduct swift verification of your references and past employment details. Ready to Apply? If you're passionate about client success, marketing operations, and driving process improvements, and ready to join a fast-growing team making a real impact, this is the role for you!