Job Overview We are seeking a Support Engineer Specialist to collaborate with Global Banking Markets Compliance business partners and stakeholders to provide ongoing technology support for Employee & Issuer Conflicts Management Programs & Regulatory Beneficiary Disclosure Programs. Key Responsibilities - Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Ensure the availability, performance, scalability, and security of production systems. - System troubleshooting and problem-solving across platforms and application domains. - Provide on-going support and inquiries from business stakeholders on technology solutions for Firm and Personal Conflicts Management programs as well as Regulatory Beneficiary Disclosure programs. - Take the lead and ownership on solving complex technical issues and implement long-term solutions. - Perform business analysis, including understanding business objectives, planning, eliciting, scoping, analyzing, documenting, prioritization, managing changes, maintaining traceability, managing backlogs, stakeholder analysis, and effort estimation. - Perform data mappings, reverse engineering, documenting as-is flows, performing gap analysis, and eliciting requirements to support to-be end states. - Build and maintain a repository of reusable requirements documentation to support future initiatives, following the Bank's standards. - Be the point of contact for GBM&T; Global Compliance, Enterprise Anti-Bribery & Anti-Corruption, Internal Control, and employee users for applicable systems. - Understand how the Bank's risk appetite and risk culture should be incorporated into day-to-day activities and decisions. - Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. - Champion a high-performance environment and contribute to an inclusive work environment. Dimensions - The team consists of 10-25 employees. - Main responsibilities include but not limited to providing implementation and on-going support on the technology solution used by Global Compliance Control Room in Canada, United States, United Kingdom, Ireland, Singapore, and LATNAM countries. - Shift work is required to support users outside of North America business hours for FundApp and MCO application. - Needs to support approximately 10,000 to 15,000 users.