**HR Process Analyst**: Bogota, D.C., Capital District, Colombia - Colombia **Mission** The HR Process Analyst is responsible for providing functional and technical support to users of Human Resources (HR) systems. **Responsibilities** - Foster HR data quality by working with Transactions and Payroll teams and HR field teams. - Focus on efficiency, quality and compliance of processes. - Ensure implementation of and adherence to global processes. - Perform batch updates of GeoMarket and hemisphere HR data following reorganization or mass change of master data. - Manage the knowledge base for assigned geographic area of coverage. - Provide end users with assistance; troubleshoot problems and communicate the resolution. - Comply with corporate standards and policies. - Analyze and filter end user enhancement requests and coordinate with the business systems support team. - Identify opportunities for further standardization and automation of HR services processes. - Report key issues recognized in the field and feed them into the HR Hub continuous improvement plan. - Identify training gaps impacting service quality and ensure gaps are addressed through updates of documentation and training materials. - Help coach and develop HR Hub team members. **Previous Experience and Competencies**: - Success Factors / SAP HCM processes and sustaining experience of min. 6 Months is desirable - SCRUM / Agile project management methodologies knowledge is desirable - 1 to 5 years of professional experience - Business Administration, Industrial engineering or related background - B2+ English level - Overall interest in HR/IT Process and Systems, systems savvy - Strong Customer focus & centricity - Ability to own end to end processes - Strong analytical skills and Attention to detail - Excellent Oral and written communications