Job Overview Masabi is seeking a seasoned delivery manager to lead and nurture launch operations across a globally distributed team. The ideal candidate will have a strong technical project management background, excellent cross-functional communication skills, and a collaborative mindset focused on enabling teams to succeed. - Responsibilities: - Foster and evolve the delivery lifecycle across pods, including backlog refinement, triage, retrospectives, and release coordination. - Collaboratively drive delivery forecasting, support tracking of velocity trends, and ensure SLAs are supported. - Serve as a thoughtful escalation point for delivery blockers or shifting priorities, supporting de-escalation when needed. - Build strong alignment with professional services and customer support on priorities and team interfaces. - Champion automation initiatives and continuous process enhancements that enable more efficient delivery. - Facilitate ongoing improvements through data-informed reflection and team-driven innovation. Required Skills and Qualifications The successful candidate will possess the following skills and qualifications: - Experience leading technical delivery or project management teams in dynamic, customer-centric settings. - Familiarity with configuration, platform launch, or product deployment workflows. - Strong collaborator with a talent for uniting stakeholders around shared delivery goals. - Passionate about improving workflows and applying automation to support teams and reduce manual effort. - Clear communicator who builds trust across multiple levels and functions. - Experience collaborating with support or operations teams to improve cross-team coordination. Benefits Masabi offers a range of benefits to support our employees' physical and mental wellbeing: - 15 days paid vacation for each year of service plus 18 public holidays. - Private healthcare. - Monthly team bonding allowance. - Menopause support. - Choice of a workstation. - Ability to work for up to 3 months per year from any country in the world. Why Join Masabi? Masabi is a network of innovators from all walks of life, passionate about making a difference. We operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.