**Bogotá - Remote** Hi, I'm Luisa Hincapié, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU as the next **Billing Systems Analyst -** at CSG. **Who will love this job**: - ** A hybrid** - you excel when you can choose your work style - remote, in-office, or a combination of both - ** An analyzer** - you enjoy making sense of data, finding resolutions to make meaningful recommendations - ** An empath** - you know how to connect and communicate with different audiences worldwide - ** A collaborator** - you love to work on projects that have functional workflows - ** A time-manager** - you know how to reprioritize when moving parts are dependent on timelines **What you'll do**: - You will report to the Billing System Analyst Lead to help focusing on the customer billing cycle, process improvement, and services - Help to identify, document, and complete billing requirements or tasks, which feed the financial cycle, providing quality assurance, and continuous improvement - Meet with clients or other teams to gather and document billing requirements and tasks while serving as the primary contact for client's billing interests and resolving issues during billing cycles - Develop documentation for all client and internal processes while assuming overall responsibility for billing procedures and analyses - Understand configuration and release management processes, procedures, and practice in addition to end-to-end systems and interfaces - Analyze solutions for customer requirements and troubleshoot issues discovered in automated processes **You should have**: - Bachelor of Arts degree in Information Technology, Finance, Economics, or equivalent experience - Previous experience in Customer Service in BPO's - Proficiency in Microsoft excel (can maintain complex spreadsheets) - Proficient in English in a business environment **Perks & Benefits**: - Work from Home, in-office, or hybrid - Medical & Dental Coverage - Life Insurance - Emotional and Mental Well-being Programs - Volunteer Time Off - Birthday Day Off - Meal Allowance **Our Story**: For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone. **Our Way of Life**: Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our locations worldwide. We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality. We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who? **Follow us!** LinkedIn | Facebook | Twitter LI-Remote