About Payments Agent CX At Rappi, we're revolutionizing the way payments work. We see opportunities where others see problems, and that's why we need you to join our team. We're a company that believes in empowering our partners to succeed. As a Payment Support Specialist, you'll be responsible for providing exceptional support to our restaurant vertical partners, ensuring they have a smooth and timely experience with their payments. Main Responsibilities: - Attend to and manage inquiries or complaints related to payments from our partner merchants. - Analyze, identify, and resolve inconsistencies or issues in the payment flow. - Follow up on open cases, ensuring complete resolution within the defined Service Level Agreements (SLAs). - Escalate cases that require intervention from other areas (Finance, Legal, or Technology). - Use tools like Excel and internal databases for data analysis and report generation. Required Skills and Qualifications: - Bachelor's degree in Administration, Finance, Economics, Engineering, or related fields. - Excellent analytical skills and problem-solving orientation. - Preferably experience in customer service, operational support, or administrative areas. - Intermediate proficiency in tools like Excel. - Strong written and verbal communication skills. Benefits: As a Payment Support Specialist, you'll have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented team to deliver exceptional results. You'll also have access to ongoing training and development opportunities to help you grow in your career. Others: If you're passionate about payments, customer service, and teamwork, we'd love to hear from you! Apply now to become a part of our vibrant universe. Worker Type: Contractor Company: Rappi Technology Colombia We are waiting for you to build and deliver magic together #Rappi