Customer service representative plays a pivotal role in delivering exceptional consumer service through various communication channels. this role involves addressing consumer inquiries, providing information about products and services, and resolving basic issues efficiently and effectively. the ideal candidate will thrive in a fast-paced environment, demonstrate problem-solving capabilities, and be eager to learn and grow within the organization. responsibilities: - serve as an expert on specific product segments, providing in-depth knowledge about features, benefits, and limitations. - address and respond promptly to consumer questions and complaints related to these products, guiding clients through troubleshooting processes and assisting with warranty claims or returns. - assess and analyze individual consumer needs and preferences to provide personalized recommendations on products that best suit their needs. - create and maintain accurate records of consumer interactions and resolutions. - make recommendations on messaging strategies, processes, and system updates to enhance the consumer experience. - investigate and resolve tier 1 escalations, which may involve new questions or concerns about products or store policies. requirements: - proficiency in english (spoken and written) - proficiency in microsoft office suite - detail-oriented with strong organizational skills - prior experience in customer service, call centers, or service centers is highly desirable - strong problem-solving skills what we offer: - full-time position with opportunities for growth an...
Job description as a payments agent, you will be responsible for providing specialized support to our commercial partners regarding payments. this role requires analytical skills, attention to detail, and a strong focus on customer service to ensure a smooth, timely, and effective experience for our restaurant vertical partners. main responsibilities: - attend to and manage inquiries or claims related to payments from our commercial partners. - analyze, identify, and resolve inconsistencies or issues in the payment flow. - follow up on open cases, ensuring complete resolution within the defined slas. - escalate cases that require intervention from other departments (such as finance, legal, or technology). - use tools like excel and internal databases for data analysis and report generation. - maintain clear, empathetic, and effective communication with partners throughout the management process. required skills and qualifications to succeed in this role, you should possess the following skills and qualifications: - a degree in administration, finance, economics, engineering, or a related field. - analytical skills and problem-solving orientation. - desirable experience in customer service, operational support, or administrative areas. - intermediate proficiency in tools like excel. - good written and verbal communication skills. benefits this role offers a unique opportunity to work with a dynamic team and contribute to the success of our business. you will have the chance to develop your skills and expertise in a fast-paced environment and make a real impact on our...
Customer service representative job opportunity we're seeking a talented and dedicated individual to join our team as a customer service representative. as a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients. - in this dynamic and fast-paced environment, you will be responsible for managing customer requests via call, ensuring that their needs are met promptly and efficiently. benefits: - we offer an excellent work environment, stability, learning opportunities, and growth prospects. - you'll also have access to our employee fund, which can help you achieve your goals and fulfill your dreams. - as a valued member of our team, you'll enjoy a fixed-term contract with the possibility of renewal. requirements: - to succeed in this role, you should possess a good attitude towards serving customers, be willing to learn and grow within the company with discipline, and strive to be excellent in your management. - a high school diploma is required, and proficiency in english (b2-c1 level) is essential. - excellent communication skills and attention to detail are must-haves for this position. schedule: - this is a monday-to-sunday schedule, with availability to work from 7:00 am to 5:00 pm. - you'll have one day off per week, either saturday or sunday. - the ideal candidate will be available to work in medellín....
Job overview a customer service representative is needed to handle patient calls, schedule appointments, and ensure a seamless experience for patients while keeping dental operations running smoothly and professionally. "> - respond to patient calls and inquiries in both english and spanish - schedule and confirm appointments using dental scheduling software - collect and update patient data while maintaining hipaa compliance - support completion of dental forms and insurance documentation - coordinate with dental staff for consultations and follow-ups - escalate issues when needed and ensure service quality - monitor call queues, help onboard new team members when needed about the role this mid-senior level position requires 1–2+ years of customer service experience, preferably in a dental office or call center. the ideal candidate will have fluency in english and spanish (spoken and written), strong interpersonal and communication skills, and proficiency in crm or emr systems and scheduling tools. a high school diploma is required; healthcare or dental training is preferred. what we offer we provide a supportive work environment that fosters professional growth, competitive compensation, and state-of-the-art facilities. our team is dedicated to delivering top-tier dental and medical care supported by advanced technology. join our team and contribute to our legacy of transforming global outsourcing. benefits the role offers a range of benefits, including: - 5 days work week - 20 vacation days in total - fully-customized laptop and peripherals - diverse and suppor...
About payments agent cx at rappi, we're revolutionizing the way payments work. we see opportunities where others see problems, and that's why we need you to join our team. we're a company that believes in empowering our partners to succeed. as a payment support specialist, you'll be responsible for providing exceptional support to our restaurant vertical partners, ensuring they have a smooth and timely experience with their payments. main responsibilities: - attend to and manage inquiries or complaints related to payments from our partner merchants. - analyze, identify, and resolve inconsistencies or issues in the payment flow. - follow up on open cases, ensuring complete resolution within the defined service level agreements (slas). - escalate cases that require intervention from other areas (finance, legal, or technology). - use tools like excel and internal databases for data analysis and report generation. required skills and qualifications: - bachelor's degree in administration, finance, economics, engineering, or related fields. - excellent analytical skills and problem-solving orientation. - preferably experience in customer service, operational support, or administrative areas. - intermediate proficiency in tools like excel. - strong written and verbal communication skills. benefits: as a payment support specialist, you'll have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented team to deliver exceptional results. you'll also have access to ongoing training and development opportunities to help you grow in your car...
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