Job Description As a Payments Agent, you will be responsible for providing specialized support to our commercial partners regarding payments. This role requires analytical skills, attention to detail, and a strong focus on customer service to ensure a smooth, timely, and effective experience for our restaurant vertical partners. Main Responsibilities: - Attend to and manage inquiries or claims related to payments from our commercial partners. - Analyze, identify, and resolve inconsistencies or issues in the payment flow. - Follow up on open cases, ensuring complete resolution within the defined SLAs. - Escalate cases that require intervention from other departments (such as Finance, Legal, or Technology). - Use tools like Excel and internal databases for data analysis and report generation. - Maintain clear, empathetic, and effective communication with partners throughout the management process. Required Skills and Qualifications To succeed in this role, you should possess the following skills and qualifications: - A degree in Administration, Finance, Economics, Engineering, or a related field. - Analytical skills and problem-solving orientation. - Desirable experience in customer service, operational support, or administrative areas. - Intermediate proficiency in tools like Excel. - Good written and verbal communication skills. Benefits This role offers a unique opportunity to work with a dynamic team and contribute to the success of our business. You will have the chance to develop your skills and expertise in a fast-paced environment and make a real impact on our customers' experiences. Others We are looking for a motivated and organized individual who is able to work independently and as part of a team. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we would love to hear from you.