At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success. Why TP? With over 45 years of global leadership and more than 25 years in Colombia, TP is the #1 provider of digital business services. We have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. When you join TP, you become part of a company that’s recognized worldwide for its excellence and commitment to its people. What you’ll be doing: - Provide top-notch Loyalty service to users, assisting with various inquiries and issues related to their accounts and products. - Address subscription-related concerns, including cancellations, changes, and any subscription issues. - Offer clear and accurate benefits that will carry preserving the services and accounts already purchased, ensuring a smooth resolution to any inconvenient and guarantying benefits. - Demonstrate a deep understanding of services and products, staying up to date with new features and updates. - Through discounts, offers and different promotions (Conectivity, Internet, TV, Mobile) ensure the benefits that regular customers will have if the decide to stay with Altice. What We´re looking for: - C1 English level. - Enjoys helping others and solving situations with a positive attitude. - Persuassiveness Skill - Proactive, responsible, empathic, and a good listener. Let’s talk about benefits: - Long-term contract. - Employee fund. - Volunteer programs. - Career plan. - Performance bonuses. - Life insurance coverage. - Hiring Bonus $2.000.000 - Long Stay Bonus $1.200.000 Conditions: - English C1 - 40 hours per week - Schedules: 8:00-17:00, 2 Days OFF - Salary: COP $2.666,666.00/Mo. - Location: Bogotá, Connecta (Ac. 26 #92-32, Bogotá) Why Choose TP? · Competitive Salary: [Salary details] + performance bonuses · Career Growth Programs and Employee Welfare Fund · Work-Life Balance: [Hours/Schedule details] · World-Class Training: Continuous learning and development programs designed to fuel your success · Multinational Experience: Be part of a global company with a diverse and inclusive culture Make a difference with the TOP Team!