Team Leader Job Description The Team Leader will be responsible for monitoring the OFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity, and adding value to customers and businesses. This is a senior role that requires leadership skills, operational excellence, and a high level of English proficiency. The Team Leader will lead a team of OFR Specialists, actively participating and maintaining excellent relationships with process owners/business partners. - Measure and control performance of the program and resources according to objectives defined - Control processes within quality standards and guarantee compliance with administrative rules Key Responsibilities: - Actively lead the team of OFR Specialists in charge, looking for operational excellence through respect and results - Define processes, KPI (SMART), roles within the programs, and find opportunities for improvement according to needs of the client Requirements: - Professionals in Industrial Engineering, Business Administration, International Business, or similar occupations - Min 4 years of work experience - Min 1 year of experience leading teams - Previous experience in project management desirable, active leadership, and teamwork - High level of English dialogue, writing, and listening - Advanced level of MS Excel and other MS Office tools - Teamwork and autonomy