Job overview the surveillance operations team lead plays a pivotal role in ensuring the integrity of online gaming environments. maintaining compliance with industry standards, this individual monitors and analyzes physical and digital platforms, verifying incidents and conducting detailed analysis of roulette wheel deviations. this position demands strong analytical skills, technical proficiency, and the ability to operate effectively in a fast-paced environment. key responsibilities: 1. incident verification and resolution: analyze and verify studio-reported incidents, ensuring timely resolution and preparing assistance reports for potential disciplinary actions or staff evaluations. 2. roulette wheel and system analysis: perform detailed analysis of roulette wheels to detect deviations beyond accepted standards, ensuring gameplay integrity. operate security systems to monitor and maintain high levels of surveillance. 3. surveillance and testing: conduct routine and advanced testing of online gaming surveillance software, identifying bugs, errors, or defects. collaborate with qa teams and developers to ensure system accuracy and functionality. 4. report creation and documentation: develop and maintain comprehensive reports and logs, documenting activities, incidents, and testing results to ensure transparency and proper recordkeeping. 5. premises and online security monitoring: perform physical inspections and monitor online platforms for suspicious activities, reporting violations to management immediately. 6. ensure seamless operation of video monitoring consoles a...
Team leader job description the team leader will be responsible for monitoring the ofr service line program implemented in gsc bog, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity, and adding value to customers and businesses. this is a senior role that requires leadership skills, operational excellence, and a high level of english proficiency. the team leader will lead a team of ofr specialists, actively participating and maintaining excellent relationships with process owners/business partners. - measure and control performance of the program and resources according to objectives defined - control processes within quality standards and guarantee compliance with administrative rules key responsibilities: - actively lead the team of ofr specialists in charge, looking for operational excellence through respect and results - define processes, kpi (smart), roles within the programs, and find opportunities for improvement according to needs of the client requirements: - professionals in industrial engineering, business administration, international business, or similar occupations - min 4 years of work experience - min 1 year of experience leading teams - previous experience in project management desirable, active leadership, and teamwork - high level of english dialogue, writing, and listening - advanced level of ms excel and other ms office tools - teamwork and autonomy...
Lead team supervisor opportunity this role is responsible for overseeing a team of call center associates and ensuring they meet performance metrics. - responsibilities: - oversee the day-to-day operations of a team of call center associates - monitor work and attendance to ensure compliance with organization policy and legal requirements - coach direct reports on their performance to achieve performance metrics - identify performance-related issues, develop action plans, and implement corrective actions - ensure service delivery meets contractual key performance indicator (kpi) expectations - communicate expectations to employees and provide timely updates - provide subject matter expertise in handling escalated customer calls as needed - conduct regular team meetings to communicate information and foster open discussion - candidate profile: - associate's degree in a related field or equivalent experience - highly motivated individual with skills to develop and coach team members to achieve performance expectations - strong communication skills, both written and verbal - ability to lead teams in multi-tasking, prioritization, and meeting deadlines - ability to mentor, coach, and provide direction to a team of employees - internal career path policies: - must have approval from immediate supervisor to apply - required tenure: 6 months - required performance: kpis or goals on target for the business unit in the last 3-month period - must not have active disciplinary actions - comply with learning paths of the corporate university - must remain at least 6 months in the po...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo