Help Desk Technician We are seeking a highly skilled Help Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers. Key Responsibilities: - Provide first-level technical support for hardware, software, and IT systems issues. - Monitor and manage incoming support requests via the ticketing system. - Ensure accurate documentation and timely follow-up on all support issues. - Collaborate with on-site consultants to resolve local IT incidents. - Deliver user-focused support with clear and professional communication. Requirements: - 3+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments. - Excellent communication skills in English (both spoken and written). - Strong troubleshooting skills and a customer service mindset. - Ability to work in fast-paced environments and manage multiple priorities. - Familiarity with macOS (highly desirable). Benefits: - A 100% remote position with a stable and structured work schedule. - A multicultural team and exposure to US-based client environments. - Opportunities to grow and evolve toward system and network administration responsibilities. - A professional and collaborative culture that values initiative and learning. Why This Role? - This is an excellent opportunity to join a dynamic team and take your career to the next level. - You will have the chance to work with a variety of technologies and develop your skills in a supportive environment. - Our company values diversity and inclusion, and we welcome applications from candidates of all backgrounds.