Job description this role involves providing user helpdesk services to inbound customer service requests. you will diagnose and resolve hardware and software issues, perform software distribution, create and update tickets to reflect changes and work with customers to ensure appropriate levels of engagement and communication. you will use available tools and resources, including remote tools, to accomplish tasks. this includes answering inbound customer calls and/or transforming information from any customer service channel into the ticket system. you will check to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieve customer agreement on cost if no contract exists. you will engage with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents. you will use remote tools to troubleshoot, analyze and resolve technical issues. when resolution is unsuccessful, you will escalate issues according to established procedure and inform customer of next steps. you will monitor the universal work queue (uwq) revision of assigned tasks, creating and updating tickets to reflect changes. you will document all activity and update the appropriate knowledge management, reporting and other systems. you will ensure high levels of customer satisfaction at all times. required skills and qualifications - education or equivalent work experience required. - minimum of 0-2 years of relevant experience or equival...
Customer support leadership role we are seeking a skilled customer support team manager to oversee our global support department in safety-driven saas environments. this is a pivotal role that drives operational excellence and champions customer experience standards. the ideal candidate will have at least 5 years of experience in customer support, with a proven track record of managing kpis such as csat, sla, and qa. a strong people-first mindset, proactive communication skills, and a commitment to continuous improvement are essential for this position. - key responsibilities: - manage team reliability, attendance, and employee relations while championing continuous improvement. - guide day-to-day operations, enforce standards, and optimize support processes to elevate performance and business outcomes. - collaborate with cross-functional departments, including product, implementation, qa, strategic accounts, and vendors. what we offer: - a dynamic and supportive work environment that fosters professional growth. - competitive compensation and benefits package. - opportunities for upskilling through emapta academy courses. - flexible working arrangements to suit your needs. requirements: - at least 5 years of experience in customer support, including at least 2 years in a leadership or managerial role. - background in tech-enabled support environments or saas platforms (preferred). - proven track record of managing kpis such as csat, sla, and qa. - strong people-first mindset; proactive, communicative, and committed to continuous improvement. how to apply: submit y...
Technical support role this is a technical support role where you will provide exceptional technical assistance to customers via various communication channels. key responsibilities: - resolve technical inquiries of varying complexities - provide expert advice on technical issues - maintain accurate and up-to-date knowledge of our client's products and services - ensure customer satisfaction with each interaction - communicate effectively with developers and other departments to troubleshoot technical issues requirements: - excellent english communication skills (at least c1 for both spoken and written) - prior experience in tech support or a similar role - strong analytical and problem-solving skills - basic understanding of networking concepts - customer-oriented and responsible attitude - excellent interpersonal skills nice to have: - experience with zendesk or similar crm systems - experience working with engineers - degree in computer science or information technology - certification in microsoft, linux, or cisco benefits: - flexible schedule - opportunity to work fully remotely - inclusive international environment - compensation in usd - good bonuses for referring friends - paid intensive training and probation - work-life balance - responsive management interested in your growth and long-lasting cooperation about us: we are a multinational company providing secure technical, customer support, and cx services to tech companies worldwide. we have hubs in over 30 countries and speak over 60 languages. we welcome people from diverse backgrounds and experience...
Game support specialist role we are seeking a skilled game support specialist to join our team. as a key member of our support team, you will be responsible for ensuring the smooth operation of our gaming platform. the ideal candidate will have experience in a similar role and possess excellent communication and problem-solving skills. you will work closely with our technical team to resolve any issues that may arise and provide top-notch customer service to our players. key responsibilities: - monitor game performance and identify potential issues - analyze and resolve technical problems - provide timely and effective support to players - collaborate with the technical team to implement solutions - document and track incidents required skills and qualifications: - at least 1 year of experience in a similar role - excellent communication and problem-solving skills - strong analytical and technical skills - ability to work in a fast-paced environment - high level of integrity and confidentiality benefits: - competitive compensation package - opportunities for career growth and development - chance to work with a global leader in online gaming additional information: we offer a dynamic and supportive work environment, where you can grow your skills and expertise. if you are passionate about delivering exceptional customer experiences, we encourage you to apply....
Job description we are seeking a skilled and customer-focused support analyst to join our team. in this role, you will be the primary point of contact for our customers, providing exceptional support and resolving issues in a timely manner. the ideal candidate will have a strong technical background, excellent communication skills, and a proven track record of delivering outstanding customer service. if you are passionate about helping others and want to be part of a dynamic team, we encourage you to apply. - key responsibilities: - act as the first point of contact for customers, responding to inquiries and resolving issues promptly. - manage incoming tickets within established service levels to ensure high levels of customer satisfaction. - work collaboratively with cross-functional teams to address customer needs and concerns. - analyze complex technical issues, using problem-solving skills to resolve problems efficiently. requirements to succeed in this role, you will need: - technical skills: - a bachelor's degree in computer science or a related field. - at least 5 years of experience in a technical customer service role, preferably in the it industry. - strong understanding of technical concepts, including html, xml, and e-commerce software. - excellent organizational and time management skills, with the ability to prioritize tasks effectively. what we offer in return for your hard work and dedication, we offer a competitive salary and benefits package, including: - benefits: - a comprehensive health insurance plan. - a generous paid time-off policy. - a fle...
It support specialist "> we are seeking an it support specialist to join our team. in this role, you will be responsible for ensuring the uninterrupted operation of our critical software systems. this is a dynamic and fast-paced environment where your technical expertise will directly impact the efficiency and customer satisfaction of our airline services. - respond to and resolve production incidents, ensuring minimal downtime and impact on operations. - prioritize and escalate issues based on their severity and impact. - investigate, diagnose, and troubleshoot technical issues reported by airline staff or end-users. - collaborate with cross-functional teams to resolve complex technical problems. to succeed in this role, you must have strong problem-solving skills, excellent communication and interpersonal skills, and the ability to work under pressure and meet tight deadlines. required skills and qualifications - 2+ years of overall experience in it - bachelor's degree in computer science, information technology, or a related field (or equivalent work experience) - proven experience in application support, preferably in the airline industry - proficiency in troubleshooting and technical problem-solving - excellent communication and interpersonal skills benefits include private medical insurance, sodexo food vouchers, bonus for extralegal transport, 22 days of vacation, internal technology training and tech sessions, and team building events. flyr provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ...
Customer support advisor transform your career with us we're seeking a highly skilled customer support advisor to join our team. as a key member of our customer-facing department, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and loyalty. the ideal candidate - excellent communication and interpersonal skills - ability to work in a fast-paced environment - strong problem-solving skills and attention to detail - proficiency in technical tools and software - experience in customer-facing roles or call centers what we offer - a dynamic and supportive work environment - ongoing training and development opportunities - a competitive salary and benefits package - flexible working arrangements and remote work options about us our company is a leading provider of customer support services, dedicated to delivering exceptional experiences for our clients and their customers. we value diversity, equity, and inclusion, and strive to create a workplace culture that reflects these principles....
Job summary: we are seeking a skilled support specialist to join our team. in this role, you will be responsible for providing technical support and ensuring the smooth operation of our systems. key responsibilities: - provide timely and effective technical support to users - identify and resolve system issues in a timely manner - collaborate with cross-functional teams to ensure seamless system operation - develop and implement preventive maintenance plans to ensure system stability - provide after-hours support as required required skills and qualifications: - 3+ years of experience in it or related field - strong analytical and problem-solving skills - excellent communication and interpersonal skills - ability to work independently and as part of a team - proficient in modern scripting languages and coding - b1+ level of english benefits: - competitive salary and benefits package - opportunities for career growth and development - recognition and rewards for outstanding performance working conditions: - non-standard office working hours may be required - occasional travel to other locations may be necessary...
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