Job Description We are seeking a skilled and customer-focused Support Analyst to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving issues in a timely manner. The ideal candidate will have a strong technical background, excellent communication skills, and a proven track record of delivering outstanding customer service. If you are passionate about helping others and want to be part of a dynamic team, we encourage you to apply. - Key Responsibilities: - Act as the first point of contact for customers, responding to inquiries and resolving issues promptly. - Manage incoming tickets within established service levels to ensure high levels of customer satisfaction. - Work collaboratively with cross-functional teams to address customer needs and concerns. - Analyze complex technical issues, using problem-solving skills to resolve problems efficiently. Requirements To succeed in this role, you will need: - Technical Skills: - A bachelor's degree in Computer Science or a related field. - At least 5 years of experience in a technical customer service role, preferably in the IT industry. - Strong understanding of technical concepts, including HTML, XML, and E-commerce software. - Excellent organizational and time management skills, with the ability to prioritize tasks effectively. What We Offer In return for your hard work and dedication, we offer a competitive salary and benefits package, including: - Benefits: - A comprehensive health insurance plan. - A generous paid time-off policy. - A flexible working schedule, allowing you to balance work and personal life.